Liosdel Garcia
Miami,FL
Summary
Customer-focused professional with experience in banking, sales, and customer service environments. Skilled in managing financial transactions, building strong client relationships, and identifying customer needs to recommend appropriate products and services. Proven ability to work in fast-paced settings while maintaining accuracy, professionalism, and high service standards. Strong communication, problem-solving, and sales skills with a commitment to delivering positive customer experiences and supporting business growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Processor
Wells Fargo
Miami, FL
10.2025 - Current
- Process and reconcile high-volume, multi-million-dollar financial transactions in a fast-paced banking environment.
- Maintain exceptional attention to detail to ensure every dollar is accurately accounted for.
- Identify and resolve discrepancies to minimize financial risk and maintain accurate records.
- Operate under strict regulatory and compliance standards when handling sensitive financial data.
- Manage time-critical deadlines while maintaining accuracy and accountability in high-responsibility tasks.
Retail Sales Manager
GameStop
Miami, FL
04.2022 - 09.2025
- Oversees daily store operations, including opening and closing procedures, cash handling, and inventory management.
- Supervise and train team members to deliver high-quality customer service and meet sales targets.
- Perform performance reviews, and team development.
- Handle customer inquiries, complaints, and returns to ensure satisfaction and retention.
- Drive sales through strategic merchandising, upselling, and promotional initiatives.
Sales Specialist
Ford
Fort Pierce, FL
01.2019 - 04.2022
- Assisted customers in selecting vehicles that matched their needs, lifestyle, and budget.
- Demonstrated in-depth knowledge of Ford Motor Company vehicles, features, trim levels, and financing options.
- Conducted test drives and presented vehicle technology, safety features, and performance benefits.
- Negotiated pricing, trade-in values, and financing terms to close deals efficiently.
- Collaborated with finance and service departments to ensure smooth transaction processing.
- Maintained CRM system for lead tracking, follow-ups, and pipeline management.
Customer Service Representative
Nemas International LLC
Miami, FL
12.2016 - 01.2019
- Provided customer support in a high-volume call center for HVAC equipment, assisting with product questions, troubleshooting, and order inquiries.
- Developed in-depth knowledge of HVAC systems, components, and product specifications to accurately guide customers.
- Resolved customer issues efficiently while maintaining a high standard of service and professionalism.
- Documented customer interactions, service requests, and resolutions in the CRM system.
- Coordinated with technical support and internal teams to ensure accurate information and timely issue resolution.
Skills
Data Analytics & Reporting
Advanced Microsoft Excel
Mechanical Troubleshooting & Problem Solving
Professional Communication (English)
Sales & Client Relationship Management
Customer Service Excellence
Bilingual Communication (English & Spanish)
Cash Handling & Transaction Accuracy
Financial Record Reconciliation
Regulatory Compliance & Confidential Data Handling
CRM Systems & Customer Data Management
Negotiation & Closing Techniques
Certification
- Driver's License
- Armed Security License
- Guard Card
- Firearms License
Timeline
Operations Processor
Wells Fargo
10.2025 - Current
Retail Sales Manager
GameStop
04.2022 - 09.2025
Sales Specialist
Ford
01.2019 - 04.2022
Customer Service Representative
Nemas International LLC
12.2016 - 01.2019