Chuck Anderson
Washington,MO
Summary
Dynamic Operations Manager with a proven track record at Mostar Gear & Machine, excelling in team leadership and operational efficiency. Spearheaded process improvements that boosted productivity and reduced costs. Adept at problem-solving and fostering employee relations, resulting in enhanced customer satisfaction and a safe work environment.
Overview
19
19
years of professional experience
Work History
Operations Manager
Mostar Gear & Machine
10.2012 - Current
- Led hiring and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external suppliers and sub-contractors.
- Established positive and effective communication among employees and leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing continuous feedback to employees.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents to none.
- Implemented quality control systems to boost overall product consistency and reliability.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Increased profit by streamlining operations.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Manager and Sales Specialist
Lowe's Home Centers, LLC
04.2006 - 10.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to suppliers, installers, and delivery teams.
- Attended monthly sales meetings and quarterly sales trainings.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Recorded accurate and efficient records in customer database.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
No Degree - Machining/Accounting/Business Management
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Inventory management
- Project management
- Goal setting
- Workflow optimization
Accomplishments
- Saved the company approximately 35% on freight with my network of contacts.
- Reduced production time by 2 weeks on a triannual order through change of process and prioritizing sub-contractor turnaround time.
- Increased productivity and company margin by emphasizing regular maintenance on equipment and cleanliness of work area.
- Through employee retention and a positive workplace atmosphere, Mostar Gear & Machine no longer outsources temporary workers.
Languages
English
Native or Bilingual
German
Elementary
Timeline
Operations Manager - Mostar Gear & Machine
10.2012 - Current
Manager and Sales Specialist - Lowe's Home Centers, LLC
04.2006 - 10.2012
East Central College - No Degree, Machining/Accounting/Business Management
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