Summary
Overview
Work History
Education
Skills
Certification
References
References
Timeline
Generic

Chuck Bailey

Cincinnati,OH

Summary

Compassionate leader with extensive experience as a Service Manager, recognized for driving teams towards operational excellence. Proven ability to implement innovative strategies that enhance efficiency, reduce costs, and boost productivity in high-pressure environments. Expertise in inventory management, loss prevention, and vendor negotiation, alongside a commitment to fostering effective communication and customer engagement. Dedicated to maintaining seamless business operations while aligning objectives with operational requirements.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Registration Services Manager

UC Health
Cincinnati, OH
10.2021 - Current
  • Managed a high-volume inbound call center with 25 team members across 4 departments, ensuring efficient operations and seamless service delivery
  • Collaborated closely with Clinical Managers to design and implement processes that optimize Scheduling and Referrals
  • Led the Lever Initiative for Referral Management, driving improvements in workflow and team coordination
  • Developed and instituted scheduling procedures that enhanced the overall efficiency of team members and clinics
  • Served as the Physician Network HIPAA Compliance Liaison, ensuring adherence to all relevant regulations

Revenue Cycle Supervisor, Executive Assistant, Administrative Assistant

TriHealth-Good Samaritan Hospital
Cincinnati, OH
06.2016 - 10.2021
  • Led and developed a team of 40 members to achieve high productivity in a call center environment, resulting in a significant reduction in departmental abandonment rates
  • Created comprehensive training materials and resource documentation, enabling the team to easily navigate processes and policies across multiple TriHealth departments
  • Partnered closely with various departments to optimize the patient experience and ensure service excellence
  • Provided administrative support to senior leadership at Good Samaritan Hospital, including maintaining complex calendars and schedules for executives and physicians
  • Conducted in-depth web research for projects and collaborated with leadership teams using advanced Microsoft Office skills
  • Organized and facilitated departmental meetings, ensuring accurate meeting minutes, sign-in sheets, and effective follow-up on action items

Physician Lounge Chef and Concierge/Coordinator

Kettering Network Fort Hamilton Hospital
Hamilton, OH
05.2015 - 05.2016
  • Designed and created menu items and chef action stations for the physician’s lounge, ensuring the needs and preferences of doctors were met
  • Developed detailed cost sheets to align with and maintain the hospital’s budgetary requirements
  • Managed inventory by organizing Excel and Word documents for tracking, and placed retail orders to ensure seamless service
  • Supervised staff working at the coffee kiosk, physician lounge, and EMS lounges, ensuring high-quality service and efficient operations

Education

Bachelors of Science - Business Administration and Business Management

University of Findlay
Findlay, OH
01.2005

Skills

  • Call center management
  • Workflow optimization
  • Referral management
  • HIPAA compliance
  • Patient scheduling
  • Team leadership
  • Customer service
  • Process improvement
  • Time management
  • Budget management

Certification

  • Walt Disney World College Program and Recruiter, 02/01/06
  • TriHealth Young Professionals Member, 06/01/21

References

Available upon request

References

References available upon request.

Timeline

Registration Services Manager

UC Health
10.2021 - Current

Revenue Cycle Supervisor, Executive Assistant, Administrative Assistant

TriHealth-Good Samaritan Hospital
06.2016 - 10.2021

Physician Lounge Chef and Concierge/Coordinator

Kettering Network Fort Hamilton Hospital
05.2015 - 05.2016

Bachelors of Science - Business Administration and Business Management

University of Findlay

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Chuck Bailey