Chuck Gonzalez
Island Lake,IL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Pro Services Manager position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
PRO Manager
Floor & Decor
03.2019 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business.
Department Manager
Floor & Decor
03.2015 - 03.2019
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Developed and executed innovative promotions, driving increased foot traffic and sales.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Education
High School Diploma -
Buffalo Grove High School
Buffalo Grove, IL06-2005
Skills
- Employee training
- Relationship building
- Sales techniques
- Salesforce management
- Positive attitude
- Team leadership
Accomplishments
- Collaborated with a team of 20 in the development of helping different store start up in the Midwest.
- Achieved 100% by completing OPS mentorship program with accuracy and efficiency.
Languages
Spanish
Native or Bilingual
Timeline
PRO Manager
Floor & Decor
03.2019 - Current
Department Manager
Floor & Decor
03.2015 - 03.2019
High School Diploma -
Buffalo Grove High School
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