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CHUCK KASPER
Operations-Technology Training and Deployment
Sugar Grove,IL
Summary
Extremely self-motivated and driven McDonald's employee of over 34 years. I am known as a high energy, creative, innovative, and collaborative operations leader. I also am known for my understanding of digital technologies and how to maximize the restaurant experience. My mantra and approaches are very much a “how can we do this and make it even easier and more impactful for the restaurants”. Other areas of the world have leveraged and utilized tools and processes that I have created for digital deployments.
Overview
33
33
years of professional experience
6
6
years of post-secondary education
Work History
Operations-Technology Deployment Manager
McDonald’s Corporation
Chicago, IL
11.2010 - Current
- Responsible for restaurant training and deployment of digital initiatives to the 14,000 U.S. Market
- Examples of these deployments have been:
- VOICE (Customer Survey System)
- Mobile App-Offers
- Mobile Order & Pay
- GMA-Loyalty (L&E, MMR Sim)
- Created a new deployment technique to train restaurants directly
- Hosted national training webcast that average over 97% GM satisfaction
- Customer centric approach to questions or concerns from the field.
- Coordinated digital deployment projects, defined scope, and managed milestones.
Operations Manager
Global Restaurant Equipment And Supplies
Oak Brook, IL
06.2008 - 11.2010
- Worked on deploying new POS/Kiosks to the UK and France
- Developed interactive training to showcase new POS features
- Tested initial self-order Kiosk concepts
- Piloted and earned a patent on a digital shift management solution (MOS)
Regional Store Systems Manager
McDonald's Corporation
Oak Brook, IL
06.2002 - 06.2008
- Responsible for restaurant technology deployment in ~700 restaurants in the Chicago Region
- Tested, trained and deployed Cashless (Credit Cards) in all restaurants
- Tested, trained and deployed gift cards in all restaurants
- Developed an internal technology training curriculum for franchisees
Restaurant Operations Manager
McDonald's Corporation
Chicago, IL
09.1988 - 01.2002
Education
Associate of Arts - Business Administration
Illinois State And College of DuPage
Illinois 01.1986 - 05.1990
Bachelor of Science - Digital Marketing
Colorado Technical University
Colorado Springs, CO 01.2020 - 01.2021
Master of Science - Digital Marketing
Colorado Technical University
Colorado Springs, CO 01.2022 - Current
Skills
Creativeundefined
Additional Information
- Major Awards and Recognition President’s Awards: , Digital Deployment 2005 Operations Deployment – Digital 2021 Operations Eagle Award: 2004, 2012, 2016, 2020 Team Award – Cashless Implementation: 2004 U.S Patent #20110258011 (MOS) - 2010
Accomplishments
The McDonald's President's Award is annually awarded to the top 1% of corporate employees globally. Winning it once is an honor and in fact I won my 2nd Award for the year 2021.
Timeline
Master of Science - Digital Marketing
Colorado Technical University
01.2022 - Current
Bachelor of Science - Digital Marketing
Colorado Technical University
01.2020 - 01.2021
Operations-Technology Deployment Manager
McDonald’s Corporation
11.2010 - Current
Operations Manager
Global Restaurant Equipment And Supplies
06.2008 - 11.2010
Regional Store Systems Manager
McDonald's Corporation
06.2002 - 06.2008
Restaurant Operations Manager
McDonald's Corporation
09.1988 - 01.2002
Associate of Arts - Business Administration
Illinois State And College of DuPage
01.1986 - 05.1990
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