Summary
Overview
Work History
Education
Skills
Application Proficiencies
Certification
Timeline
Generic

Chuck Rich

Madisonville,LA

Summary

Enterprising Managing Partner with over 20 years of experience in the Information Technology industry. Driven with distinguished operational knowledge at all levels. Proven success in running a profitable company while increasing client and staff efficiencies. Adept at building an organizational culture of dedicated and loyal team members.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Senior Executive Coach

Pax8
01.2022 - Current
  • Lead multiple IT businesses in varying degrees of maturity to identify operational growth challenges and inefficiencies and elevate their processes and workflows to increase profitability, productivity and mitigate risk.
  • Develop organizational accountability structures and value creation strategies to accomplish long term financial goals for growth and valuation position for acquisition.
  • Work with department leadership teams to develop key service delivery processes including managed services, project management, account management, pricing methodologies, and financial budgeting and analysis to achieve best in class revenue, gross margin and net profit targets.
  • Support learning initiatives through creation of on demand and 1:1 coaching content.
  • Obtained additional training and certifications to expand coaching knowledge in value creation and financial coaching.
  • Creation and leadership of ongoing group coaching sessions with broader partner community and value creation coaching partners.

Managing Partner

BridgeNet Technology Consultants
01.2008 - 12.2021
  • Founded partnership out of success and growth of Rich Technologies spanning more than 12 years
  • Established and implemented business procedures and process improvements effecting areas of Service Delivery, Project Management, Sales and Marketing, Research and Development and Finance.
  • Developed and administered 1.7 million dollar annual budget producing profitable bottom line every year.
  • Implemented multiple organizational applications including Professional Services Automation, Remote Management and Monitoring, Documentation Management Standards and other ancillary systems and workflows.
  • Managed and mentored dedicated team from first hire, growing to full service desk comprised of service desk manager, dispatcher, engineers and administrative staff.
  • Consulted on technology solutions, managed client accounts and projects ranging from client onboarding to multi-million dollar construction projects.

Owner

Rich Technologies
08.2002 - 01.2008
  • Founded and personally managed all aspects of growing IT Consulting business including operations, financials, sales and marketing in addition to day to day client technical consulting and support.
  • Consulted with clients to assess business needs and technology solutions in wide variety of industries including including private schools, accounting, law and architectural firms, distributors, manufacturers and churches.
  • Accelerated business growth and profitability beyond sole proprietorship through increased client acquisitions within 7 years after its founding.

Systems Analyst

SyportServer Technologies
01.2001 - 08.2002
  • Built and maintained multi-server Citrix Metaframe server farm for hosting of client applications via Internet.
  • Administered wide range of server components including DELL PowerEdge and Compaq Proliant Windows NT & 2000 domain controllers, application servers, network attached storage, web servers, Microsoft Exchange and SQL servers.
  • Consulted with customers on network and systems solutions that best suited their work flow and technical needs.
  • Diagnosed, troubleshot and resolved network and system problems
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions
  • Identified and resolved problems through root cause analysis and research

Sales Engineer

Bluestar.net/Covad Communications
09.2000 - 01.2001
  • Consulted with potential customers concerning their networking needs including, Internet connectivity, email, web hosting, and private networking.
  • Performed evaluations of client network structure and developed integration plan for SDSL and T1 connectivity to Internet and private networks.
  • Engineered LAN/WAN configuration for customers' existing network components as they pertain to TCP/IP subnets, proxy/firewall configuration, IP port forwarding & packet filtering, network address translation, static routing or RIP, DNS, and DHCP.
  • Instructed sales personnel in product knowledge and assist them in technical correspondence with potential customers.

Information Technology Professional

Technical Electronics, Inc
10.1999 - 09.2000
  • Provided consultation services to clients in areas of LAN to WAN connectivity, application, file and print server solutions, and computer applications.
  • Designed and implemented Microsoft NT 4.0 & 2000 Servers, Windows 9x, Windows NT 4.0 Workstation, Citrix thin client and peer-to-peer networks.
  • Installed and maintained extended server packages, such as Microsoft Exchange, Microsoft Proxy, DNS, WINS, and DHCP.
  • Built and maintained wide area networks utilizing virtual private networking, network address translation, static route tables, and IP forwarding and filtering over xDSL technology.
  • Offered on-site hardware and software troubleshooting and technical support for personal computers, servers, network hardware, printers, office application software, and accounting platforms.
  • Performed data conversions and developed customized databases utilizing Microsoft Access.

Computer Systems Administrator

Littleton Risk Services
02.1999 - 10.1999
  • Responsible for administration of 20 Windows 95/NT 4.0 workstations on multi-server domain.
  • Implemented network wide migration from Novell 3.12 to NT 4.0 including network installations of Windows 95 and NT Workstation 4.0 on all domain workstations.
  • Installed and configured thin client remote database access server utilizing Windows NT Terminal Server 4.0 with Citrix Metaframe 1.8.
  • Offered support for Microsoft Office 97 products, workstation operating systems, and various custom applications.
  • Expanded network capabilities to include modem pool for remote access service for online file retrieval.
  • Developed static HTML reporting system for employee data inquiries.
  • Developed custom MS Access 97 databases and reports for company use.
  • Consulted board members on purchase of new equipment and utilization of emerging technology.
  • Met with potential clients to elaborate on company's technological services.

Education

Bachelor of Arts -

Sam Houston State University
Huntsville, TX
05.1996

Skills

  • Operations Management
  • Team Building and Leadership
  • Budgeting and Financial Management
  • Business Development
  • Business Strategy and Execution
  • Project Management
  • Technology Solutions and Workflow Development

Application Proficiencies

  • AutoTask
  • NinjaRMM
  • ITGlue
  • Auvik
  • SolarWinds
  • LionGard
  • RapidFire Tools
  • Microsoft 365
  • Microsoft Office Suite
  • QuickBooks
  • MSPCFO

Certification

  • Certified AutoTask Practitioner
  • Certified Service Leadership Coach
  • Certified Service Leadership Coach in the SLIQ Operational Maturity Level System
  • Certified Service Leadership Coaching in the Value Creation Planning System


Timeline

Senior Executive Coach

Pax8
01.2022 - Current

Managing Partner

BridgeNet Technology Consultants
01.2008 - 12.2021

Owner

Rich Technologies
08.2002 - 01.2008

Systems Analyst

SyportServer Technologies
01.2001 - 08.2002

Sales Engineer

Bluestar.net/Covad Communications
09.2000 - 01.2001

Information Technology Professional

Technical Electronics, Inc
10.1999 - 09.2000

Computer Systems Administrator

Littleton Risk Services
02.1999 - 10.1999

Bachelor of Arts -

Sam Houston State University

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Chuck Rich