Chuckie Thompson-Lane
Modesto,CA
Summary
Dedicated healthcare professional with over 15 years of experience in varying capacities Experience managing 50+ phone calls daily, assisting patients, providers, and outreach to insurance companies. Extensive knowledge with medical billing, insurance verification, medical terminology, commercial and government insurances, Release of Information/HIPPA Regulations, Compute proficiency with MS Office, Outlook, Excel, Google Applications, Electronic Medical Records, and EPIC experience.
Overview
17
17
years of professional experience
Work History
Outreach Representative
CIOX Health
07.2020 - Current
- Managed 50-60 inbound and outbound calls daily while working remotely, maintaining effective communication with healthcare provider offices.
- Responsible for retrieving medical records for insurance companies and other healthcare providers, ensuring timely and accurate information transfer.
- Scheduled appointments for technical services, coordinating effectively between all parties involved.
- Performed additional duties including customer service tasks and data entry.
- Handled emails professionally, addressing inquiries and forwarding correspondence as needed.
Customer Service REP II
CIOX Health
12.2019 - 04.2020
- Provided high-level customer service through handling approximately 50 inbound and outbound calls per day, addressing inquiries, and resolving issues efficiently.
- Reviewed and processed requests for the release of information, adhering to company policy and regulatory standards.
- Retrieved patient records from charts as per request, ensuring accurate and prompt delivery of information.
- Scanned patients' records and coordinated with the review team to send out records, maintaining strict confidentiality and adherence to HIPAA regulations.
Medical Records/ROI Specialist
NorCal Imaging
12.2016 - 06.2019
- Managed 40-60 calls per day assisting patients with information releases.
- Reviewed and processed requests for the release of information, ensuring compliance with legal and privacy regulations.
- Managed and processed subpoena requests, meticulously adhering to legal procedures and company policies.
- Sent medical records to requestors and requested prior records from other facilities, ensuring the completeness and accuracy of the patients' medical history.
- Carried out other clerical duties, including data entry, scanning of documents, and answering incoming calls, contributing to smooth and efficient office operations.
Nurse Assistant
BrightStar Care
09.2008 - 09.2015
- Provided comprehensive patient care under the supervision of registered nurses, contributing to high-quality healthcare across multiple settings such as patient homes, skilled nursing facilities, hospice houses, and acute care facilities.
Education
High school diploma - General Studies
C4Learning
Irvine, CA09-2016
Skills
- Medical records management
- Information retrieval
- Insurance verification
- Medical terminology
- Data entry accuracy
- Government insurances
- Release of Information
- HIPAA Regulations
- MS Office
- Outlook
- Excel
- Google Applications
- Electronic Medical Records
- EPIC
Relevant Skillset
- Dedicated healthcare professional with over 15 years of experience in varying capacities
- Experience managing 50+ phone calls daily, assisting patients, providers, and outreach to insurance companies.
- Extensive knowledge with medical billing, insurance verification, medical terminology, commercial and government insurances, Release of Information/HIPAA Regulations.
- Compute proficiency with MS Office, Outlook, Excel, Google Applications, Electronic Medical Records, and EPIC experience.
Timeline
Outreach Representative
CIOX Health
07.2020 - Current
Customer Service REP II
CIOX Health
12.2019 - 04.2020
Medical Records/ROI Specialist
NorCal Imaging
12.2016 - 06.2019
Nurse Assistant
BrightStar Care
09.2008 - 09.2015
High school diploma - General Studies
C4Learning