Chue Myat Soe Oo
Indianapolis,IN
Summary
Hardworking and motivated associate with 3+ years of experience at Amazon in customer returns, problem solving, safety, and training. Known for strong communication, leadership, and attention to detail. Passionate about helping teams succeed and currently seeking an entry-level Process Assistant position to support operations and team development.
Overview
4
4
years of professional experience
Work History
Sushi Helper
AFC Sushi
08.2021 - 12.2021
- Upheld restaurant reputation for high-quality sushi by consistently preparing visually appealing and delicious dishes.
- Delivered exceptional dining experiences by accommodating special dietary requests or modifications to sushi rolls as needed.
- Participated actively in quality control measures by tasting and evaluating sushi rolls for flavor, texture, and consistency before serving to customers.
- Placed orders to restock items before supplies ran out.
- Cleaned and maintained work areas, equipment and utensils.
Customer Returns Associate
Amazon
02.2022 - Current
- Collaborated with sales team to address recurring issues in product quality or customer dissatisfaction.
- Cultivated positive relationships with customers by demonstrating empathy and understanding during difficult situations involving returns or refunds.
- Participated in regular meetings focused on analyzing return trends, identifying opportunities for improvement, and discussing potential solutions for ongoing challenges in the returns process.
- Coordinated with accounting department to ensure timely reimbursement of eligible refunds to customers'' accounts.
Learning Ambassador
Amazon
08.2024 - Current
- Maintained accurate records of promotional events and customer interactions.
- Updated and maintained comprehensive library of training resources, accessible to all employees.
- Increased team collaboration by initiating regular knowledge-sharing sessions.
- Demonstrated products to customers to illustrate features, advantages and benefits.
- Conducted needs assessments to tailor training programs that address specific skills gaps.
- Fostered culture of continuous improvement, leading workshops on innovative teaching methods.
Safety Associate
Amazon
02.2025 - Current
- Provided support during audits by gathering relevant documentation, demonstrating the organization''s commitment to safety standards.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Responded to any emergencies as instructed and with utmost efficiency.
- Performed safety analyses to evaluate potential risks and develop risk mitigation strategies.
- Recognized, documented, and advised on removal of hazards.
Restaurant Waiter
Sian Restaurant
05.2024 - 10.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Fulfillment Problem Solver
Amazon
09.2023 - Current
- Maintained strict quality control standards, ensuring accurate shipments and reducing returns due to errors.
- Addressed customer concerns regarding order status or product availability, providing exceptional service and support.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Processed required paperwork to expedite handling of shipped and received goods.
- Compared shipping orders and invoices against contents received to verify accuracy.
Education
Associate of Business Administration - Business Administration And Management
SMEBi Mawlamyine
Myanmar10-2019
High School Diploma -
The Excel Center
Indianapolis, IN02-2024
Business Administration And Management
Ivy Tech Community College of Indiana
Indianapolis, IN12-2026
Skills
- Cross-contamination prevention
- Food presentation
Accomplishments
1. Trained over 50 new associates, improving onboarding efficiency and team performance as a Learning Ambassador.
2. Resolved workplace issues quickly and effectively, supporting a safer and more productive environment.
3. Supported associates with language or communication barriers, helping them understand processes and succeed in their roles.
4. Maintained 100% accuracy in tracking return items, ensuring smooth operations in the customer returns department.
5. Recognized for strong communication and leadership skills, frequently chosen to lead process updates and team discussions.
6. Identified and reported safety hazards, contributing to a safer working environment and reducing risk of injury.
7. Improved associate performance by providing personalized coaching and clear instruction during process changes.
Languages
English
Professional Working
Myanmar
Full Professional
Timeline
Safety Associate
Amazon
02.2025 - Current
Learning Ambassador
Amazon
08.2024 - Current
Restaurant Waiter
Sian Restaurant
05.2024 - 10.2024
Fulfillment Problem Solver
Amazon
09.2023 - Current
Customer Returns Associate
Amazon
02.2022 - Current
Sushi Helper
AFC Sushi
08.2021 - 12.2021
Associate of Business Administration - Business Administration And Management
SMEBi Mawlamyine
High School Diploma -
The Excel Center
Business Administration And Management
Ivy Tech Community College of Indiana
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