Chui yi LOK
LONDON,UK
Summary
Dynamic and results-driven professional with a strong foundation in customer service orientation and critical evaluation. Demonstrates expertise in retail operations understanding, organisational development, and digital marketing. Proven ability to manage resources effectively, build relationships, and lead teams with resilience under pressure. Adept at time management mastery and inventory management systems, ensuring outstanding customer service and efficient staff management. Committed to leveraging leadership skills and a positive attitude to drive business success and foster a culture of excellence.
Seasoned professional with focus on management and leadership. Bring to role significant experience in staff training and development, streamlining processes and fostering positive work environments. Unique skills lie in problem-solving, team motivation and strategic planning.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
15
15
years of professional experience
Work history
Assistant Manager
HOKO Hong Kong Cafe
London
06.2024 - 12.2024
- Delivered exceptional customer service, increasing repeat business and customer loyalty
- Drafted procedural statements and guidelines for company-wide use.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Created a positive work environment, resulting in higher employee morale.
- Managed daily operations to ensure smooth running of the shop floor.
- Assisted in recruitment process to build an effective workforce.
- Developed organisational policies for administrative oversight and internal controls.
- Monitored sales performance regularly adjusting strategies as required.
- Handled stock control duties diligently preventing overstocking or shortages.
Supervisor
HOKO Hong Kong Cafe
London
03.2024 - 06.2024
Supervisor
Starbucks Coffee Company (UK) Ltd.
London
10.2023 - 02.2024
- Ensured smooth operations with regular maintenance checks.
- Monitored employee attendance records for maintaining discipline within the team.
- Coordinated with other supervisors to maintain consistency across shifts.
- Provided constructive feedback to staff for improved performance levels.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Carried out day-to-day duties accurately and efficiently.
Barista
Starbucks Coffee Company (UK) Ltd.
London
07.2023 - 10.2023
Assistant Clerical Officer
Atkins China Ltd.
, Hong Kong
12.2021 - 09.2022
- Coordinated meetings, resulting in smooth operations.
- Managed calendar appointments, ensuring punctuality and time management.
- Prepared reports, leading to informed decision making.
- Provided general office support services maintaining high standard of service delivery.
- Executed scanning and photocopying tasks, aiding information distribution.
- Assisted in financial record keeping for budget control.
- Completed administrative tasks to support department functions.
- Maintained well-organised filing system, improving document accessibility.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Created databases and spreadsheets to improve inventory management and reporting accuracy.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Maintained stock levels to avoid shortages in office supplies.
- Worked closely with HR department for recruitment activities, streamlined hiring process.
- Managed payroll for +60 employees by tracking employee hours and entitlements.
- Reviewed expense reports and invoices to assist with monthly accounting processing.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
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Clerical Assistant
Atkins China Ltd.
, Hong Kong
02.2018 - 11.2021
Clerical Assistant
WSP (Asia) Limited
, Hong Kong
01.2016 - 12.2017
Clerical Assistant
AECOM Asia Co. Ltd.
, Hong Kong
04.2013 - 09.2015
Clerical Assistant
Hyder Consulting Limited
, Hong Kong
04.2012 - 03.2013
Clerical Assistant
Atkins China Ltd.
, Hong Kong
10.2011 - 04.2012
Office Assistant
Concentric Construction Ltd.
, Hong Kong
08.2009 - 09.2011
Education
Hong Kong Certified of Education Examination - GCSEs including Mathematics and English equivalent
Hong Kong Examinations and Assessment Authority
Hong KongSkills
- Operational Planning and Coordination
- Assistant management skills
- Innovative problem-solving
- Personnel Coordination and Oversight
Languages
English
Fluent
Cantonese
Native
Chinese (Mandarin)
Native
Japanese
Beginner
Affiliations
- Meditation
- Reading
- Travel
- Learning Languages
Timeline
Assistant Manager
HOKO Hong Kong Cafe
06.2024 - 12.2024
Supervisor
HOKO Hong Kong Cafe
03.2024 - 06.2024
Supervisor
Starbucks Coffee Company (UK) Ltd.
10.2023 - 02.2024
Barista
Starbucks Coffee Company (UK) Ltd.
07.2023 - 10.2023
Assistant Clerical Officer
Atkins China Ltd.
12.2021 - 09.2022
Clerical Assistant
Atkins China Ltd.
02.2018 - 11.2021
Clerical Assistant
WSP (Asia) Limited
01.2016 - 12.2017
Clerical Assistant
AECOM Asia Co. Ltd.
04.2013 - 09.2015
Clerical Assistant
Hyder Consulting Limited
04.2012 - 03.2013
Clerical Assistant
Atkins China Ltd.
10.2011 - 04.2012
Office Assistant
Concentric Construction Ltd.
08.2009 - 09.2011
Hong Kong Certified of Education Examination - GCSEs including Mathematics and English equivalent
Hong Kong Examinations and Assessment Authority