Chuks Eboagwu
Hackensack,NJ
Summary
Detail-oriented Research Remediation Analyst recognized for exceptional productivity and task efficiency. Demonstrates expertise in data analysis, regulatory compliance, and risk management, facilitating comprehensive investigations and resolution of discrepancies. Proven skills in problem-solving and communication foster effective collaboration, driving successful project outcomes.
Overview
12
12
years of professional experience
Work History
Senior Research Remediation
Wells Fargo Home Mortgage
Minneapolis, MN
03.2020 - Current
- Performed a variety of loan documentation duties on complex loan packages to ensure compliance with company policies and procedures for loan products.
- Interpreted policies while analyzing applicants, properties, and documentation.
- Ordered all required verifications, documentation, and subsequent follow-up.
- Provided guidance and training to other loan documentation team members.
- Used dynamic research and interpersonal skills to swiftly resolve customer issues.
- Managed pipeline of loans and/or assigned new loans to other loan team members.
- Collaborated with internal stakeholders to develop solutions for resolving account discrepancies.
Client Service Coordinator
Ameriprise Financial Svcs
Minneapolis, MN
03.2018 - 01.2020
- Produced thorough, accurate and timely reports of project activities.
- Provided technical support for software applications used by customers when needed.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assisted with the preparation of presentations, reports and other documents related to client services.
- Processed routine service transactions, or resolve account service casework.
- Provided information to clients, advisors, or other relationship partners, and work with appropriate internal partners.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
Relationship Banker
Wells Fargo Bank
Minneapolis, MN
12.2014 - 03.2018
- Processed customer requests for statements, ordered additional checks, and updated customer personal information in database.
- Improved customers’ banking experience with the bank to ensure challenges are resolved without delay
- Informed and suggested new banking products to customers
- Provided information to customers on their account status and account balance
- Participated in marketing and awareness campaigns in the bank to create an enlarged customer base
- Channeled complex customer complaints and challenges to the right quarters for effective resolution
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Analyzed customers' financial information to deliver personalized account guidance.
- Reconciled customer accounts and balanced daily transactions.
Communications Specialist
Mccann Group
New York, NY
12.2012 - 12.2014
- Tracked trade show expenses to maintain the budget.
Generated reports to support the development and implementation of marketing plans.
Used various market research tools and techniques to gather, analyze, and interpret data.
Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
Assembled reports and presentations to share insights and recommendations with stakeholders.
Implemented and supervised market research projects from start to finish, with focus groups, surveys, and interviews.
Wrote engaging and successful marketing, advertising, and website copy.
Developed ideas and leads for new stories according to industry trends.
Maintained the corporate website using content management systems and associated plugins.
Education
Associate of Science - Business Administration And Management
Metropolitan College New York
New York, NY01-2023
Certificate in Project Management -
University of Minnesota - Twin Cities
Minneapolis, MN01.2018
Skills
- Qualitative research
- Data interpretation
- Analytical reasoning
- Strategic communication management professional
- Microsoft office
- Product knowledge
- Call select communications
- Strong conflict resolution
- Consumer engagement
- Communication management professional
- Banking Operations
- Customer service
- Investment strategies
- Account set up
- Client inquiries management
- Customer research
- Communications management
- Branding
- Marketing campaign strategy
Accomplishments
- Project manager that won a $25M media campaign at McCann World Group
Certification
Certificate in Project Management (Initiation, Planning and Execution).
University of Minnesota
Languages
English
Native language
English
Advanced (C1)
C1
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsInterests
Communication
Leadership
Computer skills
Learning new skills
Networking
Timeline
Senior Research Remediation
Wells Fargo Home Mortgage
03.2020 - Current
Client Service Coordinator
Ameriprise Financial Svcs
03.2018 - 01.2020
Relationship Banker
Wells Fargo Bank
12.2014 - 03.2018
Communications Specialist
Mccann Group
12.2012 - 12.2014
Associate of Science - Business Administration And Management
Metropolitan College New York
Certificate in Project Management -
University of Minnesota - Twin Cities