Stephanie Young
Columbia,SC
Summary
At Wells Fargo, I excelled as an Estate Care Center/ Research Remediation Analyst, advocating for deceased customers families with a blend of analytical reasoning and empathy. My role significantly improved customer experience by streamlining processes, showcasing my strong work ethic and teamwork skills. I specialized in both Qualitative and Quantitative research, enhancing service delivery across departments. Reliable Financial professional offering 7 years handling complex transactions in a fast paced setting. Personable and detailed oriented with commitment to accuracy and customer satisfaction. Driven finance and banking professional effective at maximizing customer service opportunities while exceeding individual performance goals. Community reputation for industry knowledge and high levels of integrity in loan processing.
Overview
8
8
years of professional experience
Work History
Estate Care Center/Research Remediation Analyst
Wells Fargo
11.2016 - 06.2024
Serves as an advocate for family members and/or personal representatives for decreased customers who call our call center looking to handle financial affairs across Wells Fargo- branch bankers call when customers come into a branch.
Take Ownership and personal accountability to support and deliver stellar service.
Leads Branch bankers through the steps to secure all accounts and perform necessary steps to handle immediate needs and maintenance accounts.
Work with leadership, teams, and across the company to remove obstacles and identify opportunities to improve the experience for the deceased customers family/member/representatives.
Builds relationships with Line of Business partners across the Enterprise to better collaborate to assist our customers family members/representatives.
Education
High School Diploma -
Eau Claire High School
Columbia, SCBachelor of Business Administration -
Morris College
Sumter, SCSkills
- Qualitative research
- Analytical reasoning
- Data interpretation
- Quantitative research
- Strong Work Ethic
- Teamwork
Timeline
Estate Care Center/Research Remediation Analyst
Wells Fargo
11.2016 - 06.2024
High School Diploma -
Eau Claire High School
Bachelor of Business Administration -
Morris College
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