Angela Thornton
Annapolis,MD
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Detailed and quick-paced and true team player. Pursuing new sales-driven role where hard work and dedication will be highly valued.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Consultant
Lindsay Automotive Group
01.2022 - Current
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated product knowledge by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Increased dealership revenue with effective sales strategies tailored to individual client needs by negotiating purchase prices, explaining sales, and demonstrating exceptional product knowledge for personalized recommendations
- Streamlined administrative tasks such as inventory management and sales documentation, improving overall efficiency within the department.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
Car Technician
NTB - National Tire & Battery
08.2020 - 01.2022
- Enhanced customer satisfaction by providing timely and accurate maintenance services for their vehicles.
- Expanded knowledge of emerging automotive technologies through continuous professional development opportunities.
- Fostered positive relationships with vendors and suppliers to ensure timely delivery of parts needed for automotive repairs.
- Supported sales team efforts by providing reliable information about various vehicle features, ultimately increasing overall revenue for the dealership or shop.
- Ensured quality control by strictly following manufacturer guidelines during repairs, installations, and other mainteneces.
- Maximized vehicle longevity with comprehensive preventive maintenance services tailored to specific makes and models.
Telecommunications Technician
Comcast
09.2016 - 09.2020
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Acquisition of and sales and services for residential clients with excellent customer service skills with a lines of business including television, internet, home security, and cellular service
- Improved customer satisfaction by listening and evaluating customer needs for solutions, achieving sales and customer experience goals, and providing comprehensive customer onboarding activities and ensures customers fully understand how to use and manage all company products/services and gains their consent
- Implemented new telecommunications systems, enhancing overall efficiency and productivity.
- Performed quality assurance on systems to confirm optimal performance.
Team Leader
Assist Wireless
08.2013 - 09.2016
- Increased team performance by monitoring progress towards goals and providing constructive feedback as needed, conducting trainings to promote productivity and commitment to friendly service, implementing efficient work processes, and regularly reviewing performance metrics.
- Supervised team members to confirm compliance with set procedures and quality requirements and provided constructive feedback to increase productivity and maintain quality standards.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Held weekly team meetings to inform team members on company news and updates.
Education
Associate of Science -
TESST College of Technology-Baltimore
Baltimore, MD01.2015
Associate of Arts -
Anne Arundel Community College
Arnold, MD12.2010
High School Diploma -
Broadneck High School
Annapolis, MD05.2008
Skills
- Customer Service
- Customer Care
- CSR
- Customer Support
- Barista Experience
- Guest Services
- Communication skills
- Computer skills
Certification
- Alcohol Awareness Training
- BLS Certification
- CPR Certification
Awards
- Student of the Year, 05/01/09
- 2009 Director's Award from Anne Arundel Community College's Student Achievement and Success Program for Exemplary Leadership and Contribution to the Program.
- TGI Friday's Ring the Bell Service Award, 01/01/10
- Award for Outstanding Customer Service
Timeline
Sales Consultant
Lindsay Automotive Group
01.2022 - Current
Car Technician
NTB - National Tire & Battery
08.2020 - 01.2022
Telecommunications Technician
Comcast
09.2016 - 09.2020
Team Leader
Assist Wireless
08.2013 - 09.2016
Associate of Science -
TESST College of Technology-Baltimore
Associate of Arts -
Anne Arundel Community College
High School Diploma -
Broadneck High School
- Alcohol Awareness Training
- BLS Certification
- CPR Certification
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