Chukwuma Okoye

• Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
• Assisted policyholders with index crediting reallocations and setting task for RMD change.
• Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
• Utilized CRM software to track customer interactions and ensure timely follow-up on requests.
• Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
• Adapted quickly to changes in procedures, maintaining high levels of accuracy in order processing.
• Supported training of new associates by sharing best practices and operational guidelines.

• Responded to customer inquiries via phone, email, and chat regarding service plans, billing, and technical issues.
• Resolved complaints efficiently while maintaining a high level of professionalism and customer satisfaction.
• Assisted customers with service activation, deactivation, upgrades, and changes to telecom plans and features.
• Provided troubleshooting support for mobile devices, internet, TV, and landline services.
• Handled high call volumes while maintaining service level agreements (SLAs) and quality standards.
• Refers clients to managers and supervisors for troubleshooting, as needed.
• Participates in leadership trainings for Customer Service Representatives

Provided first-line support to policyholders regarding life insurance products, policy details, premiums, and claims.

Educated customers on various life insurance plans, benefits, and riders to aid informed decision-making.

Processed policy applications, renewals, cancellations, and amendments with high attention to detail.

Verified client documentation for new applications, claims, and policy changes in compliance with regulatory standards.

Followed up with clients to ensure satisfaction and provide updates on pending requests or claims.

Supported sales teams by identifying upselling or cross-selling opportunities during customer interactions.

Coordinated with underwriters and claims departments to ensure efficient case handling and resolution.

• Conduct regular inspections and maintenance on oil field equipment to ensure optimal functionality.
• Troubleshooting - Diagnose and resolve technical issues with drilling and extraction equipment promptly to minimize downtime.
• Adhere to and enforce safety protocols to minimize risks and maintain a secure working environment.
• Trained junior technicians on equipment handling and safety protocols, fostering skill development.
• Work closely with other team members, engineers, and supervisors to coordinate field activities and address operational challenges.
• Maintain detailed records of maintenance activities, equipment status, and field reports for regulatory compliance and future reference.