Stephanie Zorn
Oklahoma City,OK
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Customer Care Associate
Continuum Global Solutions
Oklahoma City, OK
08.2022 - Current
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Maintained high satisfaction score by consistently resolving first-call issues.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
- Processed customer account changes with proprietary software.
- Prepared customer reports by gathering data collected during customer interactions.
Customer Order Specialist
SYNQ3 Restaurant Solutions
Oklahoma City, OK
09.2019 - 09.2021
- Provided high level of dedicated assistance to customers by helping place orders on company's website.
- Obtained information regarding shipping dates and product availability by reaching out to vendors by phone and email.
- Utilized active listening and communication skills to engage customers and ascertain how to best provide assistance.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Gave customers quotes based on potential sales.
Education
Some College (No Degree) - Communication Studies
Post University
Waterbury, CTSkills
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Creative Problem Solving
- Customer Account Management
- Customer Data Confidentiality
- Order and Refund Processing
- Customer Service
- Understanding Customer Needs
- Multitasking and Prioritization
- POS Systems and Ordering Platforms
- Upselling Products and Services
- De-escalation Techniques
- Calm and Professional Under Pressure
- Customer Relations
- Computer Proficiency
- Patient and Empathetic
- Time Management
- Strong Analytical and Problem Solving Skills
- Remote Office Availability
- Inbound and Outbound Calling
- Computer Skills
- Documentation and reporting
- First Call resolution
- Knowledge trees
- Inbound Customer Service
- Billing coordination
- Order fulfillment
- Complaint resolution
- POS systems expert
- Retail store support
- Professional telephone demeanor
- International sales support
- Strategic sales knowledge
- Account management
- Training development aptitude
- Custom order management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Customer Care Associate
Continuum Global Solutions
08.2022 - Current
Customer Order Specialist
SYNQ3 Restaurant Solutions
09.2019 - 09.2021
Some College (No Degree) - Communication Studies
Post University