YUHEURI NOLASCO
West Palm Beach,FL
Summary
Dynamic Customer Care Associate with proven expertise at Napleton Northlake Kia, excelling in customer service and complaint resolution. Bilingual and detail-oriented, I leverage strong communication skills and Microsoft Office proficiency to enhance customer satisfaction and streamline operations, consistently achieving high levels of client engagement and loyalty.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Care Associate
COLLISION CENTER NAPLETON NORTHLAKE KIA
Lake park, FL
08.2024 - Current
- Assisted customers by addressing questions and concerns related to company products and services.
- Addressed customer concerns by listening actively, resolving complaints, and processing returns efficiently.
- Communicated with customers in-person, over the phone, or via email, documented interactions to identify common feedback and participated in customer service team meetings to develop effective strategies.
- Communicating with customers in-person, through email or chat, over the phone or on social media.
- Reviewed customer accounts and transactions to identify and resolve issues, ensuring customer satisfaction.
- Monitoring customer satisfaction levels.
- Working with a sales team to create better methods to address customer complaints.
- Directed customers to management for assistance with complex issues.
Warranty Administrator
NAPLETON NORTHLAKE KIA
Lake park, FL
03.2024 - 07.2024
- Led training and mentoring initiatives while managing claim quality, escalations, daily workload, and receivable aging in the Warranty Administrator role.
- Ensure claim legitimacy and adherence to warranty agreements and company policy.
- Conducted audits on asset specifications and warranty compliance to ensure accuracy.
- Coached and trained service team members on warranty concepts and application, enhancing their understanding and application.
- Respond to internal and external customers timely with the highest level of customer service.
- Worked with team leads and management to achieve daily goals and implement process improvements.
- Hold vendors accountable to communicated deadlines.
- Assist in internal and external audits.
- Prepared Excel spreadsheets and performed data mining to organize information effectively.
Customer Care Associate
COLLISION CENTER NAPLETON NORTHLAKE KIA
Lake park, FL
12.2023 - 03.2024
- Assisted customers in addressing questions and concerns about company products and services.
- Communicated with customers in-person, over the phone, and via email, documented feedback after each interaction to identify common concerns, and collaborated with customer service team to develop new strategies.
- Listening to customers’ concerns and handling complaints and returns.
- Provided detailed explanations of services and products to enhance customer understanding.
- Reviewing customer accounts and transactions while resolving issues.
- Monitoring customer satisfaction levels.
- Facilitated escalation of customer concerns to management for resolution.
- Working with a sales team to create better methods to address customer complaints.
Customer Care Associate
NAPLETON NORTHLAKE CHRYSLER, JEEP, RAM, DODGE
Lake park, FL
10.2023 - 12.2023
- Assisted customers by addressing their questions and concerns about company products and services.
- Listened to customers’ concerns, resolved complaints, and processed returns to ensure customer satisfaction.
- Communicated with customers in-person, over the phone, or via email; documented interactions to identify common feedback and participated in team meetings to develop effective customer service strategies.
- Provided customers with comprehensive information about services and products to enhance their understanding.
- Reviewed customer accounts and transactions to identify issues and implemented solutions for resolution.
- Working with a sales team to create better methods to address customer complaints.
- Monitoring customer satisfaction levels.
- Referred customers to superiors for complex issues.
Part time Retail Floor Supervisor
PVH Corp, Calvin Klein
Atlantic city, NJ
03.2022 - 07.2023
- Facilitated customer transactions, including sales, exchanges, and returns at point of sale.
- Coached retail sales staff to meet and exceed sales goals.
- Oversaw opening and closing procedures, ensuring store security and operational readiness.
- Manage different departments within the store.
- Provide services to customers, such as order placement or account information.
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Operated office equipment, including fax machines, copiers, and phone systems.
- Open, read, route, and distribute incoming mail or other materials and answer routine letters.
- Manage projects or contribute to committee or team work.
Part time Retail Associate
PVH Corp, Calvin Klein
Atlantic city, NJ
02.2020 - 03.2022
- Greet customers and ascertain what each customer wants or needs.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Answer questions regarding the store and its merchandise.
- Computed sales prices, processed cash and credit payments, ensuring accurate transactions.
- Prepare sales slips or sales contracts.
- Maintained up-to-date knowledge of sales, promotions, and store policies to assist customers effectively.
- Maintained detailed records of sales transactions to ensure accurate tracking.
- Place special orders or call other stores to find desired items.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Conducted inventory checks and requested new stock to maintain product availability.
- Ticketed, arranged, and displayed merchandise to enhance visibility and drive sales.
- Processed merchandise exchanges and returns to ensure customer satisfaction.
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
- Evaluated costs for merchandise repairs and alterations.
Retail Assistant Manager
CARTERS INC
Atlantic City, NJ
05.2012 - 04.2018
- Managed co-branded stores, including Oshkosh.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Instruct staff on how to handle difficult and complicated sales.
- Trained and evaluated personnel in sales or marketing, establishing or terminating workers based on performance.
- Enforced safety, health, and security rules to maintain a safe environment.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Plan budgets and authorize payments and merchandise returns.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Implemented departmental policies, goals, and procedures to streamline operations and enhance team performance.
- Coordinated advertising campaigns and sales promotions, preparing merchandise displays and advertising copy to attract customers.
- Developed methods and procedures in collaboration with company officials to increase sales and expand market reach.
- Establish credit policies and operating procedures.
Part Time Retail Floor Supervisor
PVH Corp, VAN HEUSEN
Atlantic City, NJ
11.2009 - 05.2012
- Opened and closed the store daily, ensuring security and readiness for customers.
- Processed sales transactions at cash register, ensuring accuracy in exchanges and returns.
- Assisted retail sales staff in achieving sales goals through training and support.
- Oversaw operations of multiple departments to ensure efficient workflow and customer satisfaction.
- Provide services to customers, such as order placement or account information.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Manage projects or contribute to committee or team work.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
Part Time Retail Associate
PVH Corp, VAN HEUSEN
Atlantic City, NJ
06.2007 - 11.2009
- Greet customers and ascertain what each customer wants or needs.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Answer questions regarding the store and its merchandise.
- Computed sales prices, processed cash and credit payments, ensuring accurate transactions.
- Prepare sales slips or sales contracts.
- Maintain records related to sales.
- Maintained up-to-date knowledge of sales, promotions, payment policies, and security practices to assist customers effectively.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Exchange merchandise for customers and accept returns.
- Place special orders or call other stores to find desired items.
- Inventory stock and requisition new stock.
- Ticketed, arranged, and displayed merchandise to enhance visibility and promote sales.
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
- Estimate cost of repair or alteration of merchandise.
Education
Certificate Program - DENTAL ASSISTANT PROGRAM
CAPE MAY TECHNICAL SCHOOL
06-2019
HIGH SCHOOL DIPLOMA -
DIVINA PROVIDENCIA
SANTO DOMINGO, DOMINICAN REPUBLIC01-2002
Skills
- Customer Service
- Customer Engagement
- Conflict Resolution
- Bilingual
- Attention to detail
- Detail orientation
- Quality focus
- Accuracy
- Time Management
- Organizational skills
- Multi-tasking
- Shipment process
- Inventory
- Training
- Digital Communication
- Communications
- Collaboration Techniques
- Microsoft Office Suite
Certification
- CPR AND AED, 03/12/19 - 03/2021
- Infection Control (ICE), 01/2019
- Radiation Health and Safety (RHS), 03/2019
- Chairside, Pending
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Care Associate
COLLISION CENTER NAPLETON NORTHLAKE KIA
08.2024 - Current
Warranty Administrator
NAPLETON NORTHLAKE KIA
03.2024 - 07.2024
Customer Care Associate
COLLISION CENTER NAPLETON NORTHLAKE KIA
12.2023 - 03.2024
Customer Care Associate
NAPLETON NORTHLAKE CHRYSLER, JEEP, RAM, DODGE
10.2023 - 12.2023
Part time Retail Floor Supervisor
PVH Corp, Calvin Klein
03.2022 - 07.2023
Part time Retail Associate
PVH Corp, Calvin Klein
02.2020 - 03.2022
Retail Assistant Manager
CARTERS INC
05.2012 - 04.2018
Part Time Retail Floor Supervisor
PVH Corp, VAN HEUSEN
11.2009 - 05.2012
Part Time Retail Associate
PVH Corp, VAN HEUSEN
06.2007 - 11.2009
Certificate Program - DENTAL ASSISTANT PROGRAM
CAPE MAY TECHNICAL SCHOOL
HIGH SCHOOL DIPLOMA -
DIVINA PROVIDENCIA