Chunder Porshae Porambo
Riverdale
Summary
Dynamic leader with a proven track record at Grease Monkey and Drivers Automotive, enhancing operational efficiency and driving revenue growth. Skilled in conflict resolution and team leadership, I successfully implemented cost-saving measures, boosting profitability while fostering a collaborative work environment. Committed to customer satisfaction, I transformed feedback into actionable improvements, ensuring loyalty and retention.
Overview
11
11
years of professional experience
Work History
Supervisor
DRIVERS AUTOMOTIVE
679 POWDER SPRINGS STREET
01.2022 - Current
- Assisted in daily operations by monitoring team performance to assure timely completion of tasks and ensuring adherence to safety protocols.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Optimized scheduling to ensure full coverage during peak hours without over staffing, balancing customer service with cost efficiency.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues. Evaluated customer needs and feedback to drive product and service improvements.
General Manager
Greasemonkeyintl
Douglasville, GA
03.2015 - 07.2021
- Oversaw inventory management, ensuring optimal stock levels and minimizing waste.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning. Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
COSMETOLOGY
MCCALL BEAUTY SCHOOL
Nashville, TN05-2014
Skills
- Training, mentoring, motivation and employee management
- Goal oriented and multitasking
- Attention to detail and good decision making
- Conflict resolution and negotiation
- Adaptability and flexibility
- Verbal and written effective communication
- Problem-solving
- Professionalism and customer service
- Self motivation, reliability and loyalty
- Team leadership
- Customer and team relationship building
- Sales strategies
Timeline
Supervisor
DRIVERS AUTOMOTIVE
01.2022 - Current
General Manager
Greasemonkeyintl
03.2015 - 07.2021
COSMETOLOGY
MCCALL BEAUTY SCHOOL