Chun (Joel) Pang

Played pivotal role in turning business ideation to product/solution. Manage product lifecycle throughout all phases, from gathering requirements to execution and production release. Provided consulting advice to financial institution partners and merchant partners. Focused primarily on deploying the company’s flagship product of DCC on POS terminals, ATM and online payment gateways. Develop and maintain financial partner relations. Spearheaded engagement with card payment networks (Visa, MasterCard, etc.) collaborates on scope definition. Provide cross-functional leadership and collaborate across sales, engineers, operations, marketing, and compliance. Promote inclusive and ownership culture. Researching and re-engineering operation onboarding process where necessary to fit the new partner business. Leveraging product knowledge and payment knowledge to puzzle-building solutions that address user pain points.

• Promoted continuously throughout tenure due to strong leadership skills, ability to rapidly assimilate project goals, and a consistent track record of exceeding KPIs
• Successfully delivered the first in Hong Kong, Micros integrated payment solutions for hospitality and the first DCC at ATM for Malaysian market in Asia Pacific
• Won best service vendor reputation in Myanmar market, obtained and maintained 100% market share for Visa acquiring processing
• Successfully gained new customers through self-volunteering in business development
• Increased 30% project delivery bandwidth by performing process improvement
• Enabled 22 business-initiated project opportunities in one year through the project intake process
• Reduced 10% cost expenditure by creating a local terminal logistic supply process and shorten project delivery by 2 weeks time
• Drove hybrid execution of Waterfall and Agile principles to align business objectives and attain process improvement
• Minimized risk by practicing Scrum and identify risks in early sprint cycles

Leading as an engineering project manager to deliver payment gateway integration projects with merchants, banks, and card payment networks such as Visa, MasterCard, etc. Established SDLC governance to ensure development and delivery quality and ensure company’s eCommerce product maintains market-leading status in the Asia Pacific region. Delivered presentation and workshops, as well as conducted workshops to facilitate pre-sales and deal closing.

• Built shared vision in development team across China, Philippines, and Hong Kong
• Minimized delays in project by coordinating project planning and prioritizing resources
• Coordinated regular teams meeting sharing lessons learned and knowledge acquainted