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Information & Network Security - Strategic Planning and Execution – Data Management IT Security Management Risk Reduction & Control Technical Troubleshooting Automation & Testing Solution Integration System Modification Network Configuration & Integration Quality Assurance Security Assessments & Reviews Solutions-focused and results-oriented professional with extensive experience in information security with specialized knowledge in information security program deployment, risk assessment and mitigation, network security designs, and malware and forensics analysis. Skilled in delivering excellent customer service, responding to technical queries, and ensuring maximum satisfaction with offered products/services. Capable of utilizing sound judgment and excellent assessment skills to address complex technical issues at earlier stages. Stellar record in troubleshooting upgrades before implantation to verify the feasibility of updates in corporate security infrastructure. Demonstrated success in monitoring, analyzing, and responding to network incidents and threats while participating in disaster recovery implementation. Possess strong knowledge about designing and deploying data privacy protocols to ensure data security—ability to utilize tools and applications to increase data security and provide a strong firewall against digital attacks.

Dynamic and results-driven Scrum Master with 8 years' experience, offering extensive experience in orchestrating successful project executions, fostering Agile transformations, and driving cross-functional teams toward peak performance. Instrumental in facilitating seamless sprint and release planning, championing transparency through metrics, and resolving impediments. Highly skilled in stakeholder management, conflict resolution, and continuous improvement, demonstrated through enhancement of team dynamics and delivery of value-driven products. Exceptional communicator with keen eye for detail, dedicated to aligning projects with strategic objectives while nurturing collaborative and agile work environment.

Detail-oriented and results-driven IT professional with 6+ years of experience in desktop support, system administration, service desk technician and customer service. Proven track record of providing frontline technical support, troubleshooting complex issues, and ensuring stable operation of network and infrastructure systems. Proficient in a hybrid work environment, delivering 24/7 monitoring and support for mission-critical systems. Highly skilled in using monitoring tools, diagnosing issues, and providing end-user support with a focus on continuous system availability. Familiar with ServiceNow and experienced in the installation, configuration, and support of hardware/software systems. Advanced
 6+ years
Extensive experience using various Help Desk systems such as ServiceNow, Jira, ManageEnginePlus, Twilio, Freshdesk,HEAT etc.
Technical Support & Troubleshooting
Advanced
6+ years
Proficient in resolving technical issues on Windows, macOS, and network environments.
Ticketing Systems Management
Advanced
6+ years
Experienced in managing and resolving tickets efficiently.
Remote Desktop Support
Advanced
7+ years
Skilled in providing remote support and troubleshooting for both hardware and software.
System Administration
Advanced
6+ years
Expertise in managing Windows Server, Active Directory, Linux administration.
Networking (TCP/IP, DNS, VPN)
Advanced
6+ years
Deep knowledge of networking protocols, configuration, and troubleshooting VPN and DNS issues.
Application Support
Advanced
6+ years
Experience supporting multiple applications including MS Office, O365, Citrix, and VPN systems.
Security (Antivirus, Firewalls, IDS)
Intermediate
6+ years
Hands-on experience with IT security tools like firewalls, IDS, and antivirus solutions.
Documentation & Knowledge Base Management
Advanced
6+ years
Proficient in documenting processes, creating user guides, and maintaining knowledge bases.
End-User Training & Support
Advanced
6+ years
Delivered technical training and support for users, ensuring smooth IT operations.
VPN Configuration & Remote Access
Advanced
6+ years
Configured and managed VPN access for remote users, improving connectivity and security.
Hardware Setup & Maintenance
Advanced
6+ years
Experience in system imaging, hardware installation, and managing hardware upgrades.
Customer Service & Communication
Advanced
4+ years
Strong client-facing communication skills, ensuring high levels of user satisfaction.
ITIL Framework & Service Delivery
Intermediate
3+ years
Familiar with ITIL processes, ensuring compliance in IT service management.
MDM (Mobile Device Management)
Advanced
6+ years
Worked on MDM device migrations and supported mobile device setups and security.
Microsoft Office 365 Administration
Advanced
5+ years
Expert in managing Office 365 environments, user accounts, and troubleshooting.
Project Management (IT Projects)
Intermediate
2+ years
Led several IT projects including system rollouts, migrations, and upgrades.

Technical Project/Program Management Tech-savvy and detail-oriented professional with extensive experience in overseeing, planning, and executing large-scale technical programs for top-tier organizations in alignment with time and budgetary constraints. Skilled in developing innovative solutions and technology plans to deliver value, while complying with business objectives and industry-standard best practices. Expert in developing and executing innovative programs supporting the tactical direction of organization. Proven ability to define innovative methods and robust methodologies for software development operations. Adept at building clarity and consensus on technical topics for a wide range of audiences. Track record of spearheading high-performance teams to ensure maximum success rate in achieving company goals in an extremely competitive business environment.

Intelligent, hard-working, detail-oriented, with over (14) years of experiences and knowledge in the different important sectors. Strong negotiator able to work in a very fast-paced environment and adapt to situations. In ability to adapt with all applicable regulations and internal performance standards in order to meet personal and team goal objectives. Thorough legal and business economics acumen and excellent interpersonal & solving problems skills. Able to be responsible for managing all the outstanding issues and problems receivables form clients and customers. Putting strategies to ensures & improves operations, public image ofcompany, and clarifies company's point of view onimportant issues. Direct employees’ activities to produce and maintain a positive work image for employer and client. Communicate with people outside and inside the organization, representing the organization to others public, private and other external sources. Identifying measures & indicators of system performance and the actions needed to improve & correct performance, relative to the goals of the system. Career Aim In search of an appropriate situation in an organization, where connected familiarity, competences, donation and background can be operates to supply in the growth of business development, efficiency, increased revenues, decision- making responsibilities and career enhancement. PMP Training Affiliated by PMI Organization Introduction to Software Quality Management Yellow Belt Six Sigma Software Quality Assurance Engineer Network + MCP CCNA Professional Development Fiserv Company European Union General Data Protection Regulation | Fiserv Enterprise Security AwarenessTraining LEGAL_ Anti-Harassment Training -US Associates | HRRES _ Fiserv Code of Conduct & Business Ethics The Accountability Training & Consulting Company -NJ-USA The OZ Principle Accountability Training Development Dimensions International(DDI)-USA Valuing Differences | Business Writing for Success | Personal Empowerment: Taking Initiative | Essentials of Leadership | Communication with Impact | Making Effective Decisions | Taking Charge of Your Development ASPE Technology -USA Developing Software Testing & Quality Assurance Techniques Software-savvy quality assurance professional committed to confirming proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates and monitors and tracks bug resolutions. Reviews software documentation to verify technical accuracy and completeness and to mitigate risks. Proven skills in completing black, white and grey box tests. Background writing and implementing test cases, developing testing plans and identifying use cases. Fully versed in complete SDLC. Perceptive Job Title well-versed at identifying and documenting complex software problems and causes. Designs test plans and procedures and equips and trains newer colleagues. Demonstrates practiced expertise in product design and participates in design reviews to offer early input on functional requirements and potential problems. Dynamic Quality Assurance Analyst successfully executes testing methodologies to identify gaps and make recommendations for process improvements. Leverages excellent analytical and programming skills to document and troubleshoot errors. Advanced knowledge of test case management and defect tracking tools to support test processes. Driven Quality Assurance professional offering dynamic understanding of manual and automated testing strategies. Highly communicative and experienced in data analysis. Eagerly collaborates with development teams to identify and resolve issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Quality Assurance Analyst with experience in detailed technical specifications. Offers collaborative style and has outstanding communication skills. Expertise in test reporting and defect resolution. Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills. Extensive knowledge in computer software development. Solid background performing quality assurance testing and consultative services for customers.

Chunyuan Duan

Summary

Education

Undergraduate Degree - Business Analysis and Information Technology

Skills

Timeline

Undergraduate Degree - Business Analysis and Information Technology

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