Chyandra Bickham

Angie,LA

Overview

years of professional experience

year of post-secondary education

Alexander Milne Developmental Services

Covington, LA

10.2019 - Current

Mentored and trained 15+ new staff on compliance, documentation, and crisis prevention, improving onboarding efficiency and retention
Coordinated shift schedules and delegated daily assignments for teams of 5–10 employees, ensuring smooth program operations
Prepared and submitted 30+ incident and compliance reports monthly, achieving 100% audit readiness for Medicaid and HIPAA standards
Partnered with case managers, nurses, and therapists to implement individualized service plans, driving measurable progress for 90% of assigned clients
Recognized for fostering a safe, inclusive, and team-oriented workplace culture

American Family Insurance – Remote

Angie, Louisiana

09.2023 - 12.2023

Resolved 40–50 customer inquiries per week regarding billing, claims, and policy coverage, maintaining 95%+ accuracy and compliance
Documented all client interactions in CRM systems, ensuring complete records for audits and compliance
Strengthened professional communication and problem-solving skills

General Dynamics IT

Bogalusa, Louisiana

07.2013 - 10.2018

Assisted 75+ Medicaid participants daily with eligibility verification, benefits guidance, and case updates
Processed and updated hundreds of records weekly, ensuring accuracy and timeliness across government database

Coursera- Human Resources Management Program

01.2025 - 10.2025