Florina McCants
Orange
Summary
Human services professional with leadership experience supporting individuals with developmental disabilities in residential and community-based settings. Proven ability to lead shifts, support staff performance, and ensure compliance with state and agency regulations. Skilled in care coordination, crisis intervention, and electronic documentation systems including Therap and HHAeXchange. Holds a Bachelor’s degree in Business with a Human Resources certificate and is beginning a Master of Healthcare Administration program in May 2026. Seeking to transition into a Community Supports Manager role to oversee program quality and team effectiveness.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Direct Support Professional / Shift Lead
Heart to Heart Home Care
03.2024 - Current
- Provide shift leadership, ensuring proper staffing, task completion, and smooth daily operations
- Support and guide staff, assisting with training, onboarding, and performance support
- Coordinate and implement Individualized Service Plans (ISPs) to promote independence and community integration
- Maintain compliance with state regulations and agency policies through accurate and timely documentation
- Utilize Therap and HHAeXchange for tracking service delivery, client progress, and incident reporting
- Respond to and document incidents and crisis situations in accordance with established protocols through Abc data forms
- Communicate effectively with nurses, supervisors, families, and interdisciplinary teams
- Assist with quality assurance efforts to ensure services meet program standards
Mail Handler
United States Postal Service, USPS
03.2016 - 05.2024
- Processed high volumes of mail with strong attention to accuracy and efficiency
- Followed strict federal guidelines and operational procedures
- Demonstrated strong time management and reliability in a fast-paced environment
- Collaborated with team members to meet daily production and service goals
Education
Bachelor of Science - Business
University of Phoenix
02.2026
Human Resources Certificate - Human Resources Management
University of Phoenix
02.2026
Associate of Arts -
University of Phoenix
05.2024
Skills
- Staff Supervision & Shift Leadership
- Compliance & Regulatory Standards
- Care Coordination & ISP Implementation
- Crisis Intervention & Incident Response
- Electronic Documentation Systems (Therap, HHAeXchange)
- Administrative & Payment Systems (Square)
- Training & Staff Support
- Quality Assurance & Reporting
- Communication with Families & Interdisciplinary Teams
- Workplace safety
- Problem-solving skills
Certification
- Cpr/First Aid
Timeline
Direct Support Professional / Shift Lead
Heart to Heart Home Care
03.2024 - Current
Mail Handler
United States Postal Service, USPS
03.2016 - 05.2024
Bachelor of Science - Business
University of Phoenix
Human Resources Certificate - Human Resources Management
University of Phoenix
Associate of Arts -
University of Phoenix
Additional Strengths
- Strong ability to manage multiple responsibilities in fast-paced environments
- Detail-oriented with a focus on compliance and documentation accuracy
- Effective communicator with both staff and families
- Committed to professional growth and leadership development