Chyanna Hernandez
Kissimmee,FL
Summary
Dedicated and detail-oriented healthcare professional with extensive experience as a Lead Medical Assistant and Supervisor, overseeing daily clinical operations and managing a team of medical staff. Skilled in patient care coordination, staff training, workflow optimization, and ensuring compliance with healthcare regulations. Known for fostering a collaborative team environment, improving patient satisfaction, and streamlining office efficiency. Committed to delivering high-quality support to both patients and providers in fast-paced medical settings.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Medical Practice Supervisor
Orlando health
St. Cloud
2025.11 - Current
- Supervised daily operations of a multi-provider medical practice to ensure efficient patient flow and high-quality patient care
- Managed front office and clinical support staff including FOAs, scribes, medial assistants.
- Assisted with staff scheduling, payroll review, attendance tracking, and timecard management
- Conducted interviews, onboarding, training, and performance coaching for new and existing employees
- Ensured compliance with organizational policies, HIPAA regulations, and healthcare standards
- Supported providers with operational needs, workflow improvements, and patient satisfaction initiatives
- Coordinated staffing coverage and resolved day-to-day operational concerns in a fast-paced clinical environment
- Utilized Epic EMR to oversee scheduling, patient registration, referrals, and documentation workflows
- Managed escalated patient concerns professionally while maintaining excellent customer service standards
- Monitored office productivity, appointment utilization, and operational performance metrics
- Collaborated with leadership and HR regarding staffing needs, employee relations, and recruitment efforts
- Oversaw supply inventory, equipment requests, and office organization to support clinic operations
- Assisted with implementation of new workflows, training initiatives, and process improvements across the practice
- Maintained effective communication between providers, leadership, and support staff to ensure operational efficiency
Lead Medical Assistant
Orlando Health
St. Cloud, USA
2024.12 - 2025.11
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Taught patients about medications, procedures, and care plan instructions.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
- Conducted regular quality assurance evaluations across all aspects of clinic operations to identify areas for improvement and implement corrective actions accordingly.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Medical Assistant
Orlando Health
St. Cloud, USA
2022.08 - 2024.12
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
Education
Health Administration -
Valencia College
Orlando, FL 2024.05 - 2026.05
Certified Medical Assistant -
Florida Technical College
Orlando, FLSkills
- Clinical leadership
- Vital signs monitoring
- Team building and supervision
- Critical thinking
- Patient care coordination
- Inventory and supply management
- Clinical flow management
- HIPAA compliance
- Medical office administration
Timeline
Medical Practice Supervisor
Orlando health
2025.11 - Current
Lead Medical Assistant
Orlando Health
2024.12 - 2025.11
Health Administration -
Valencia College
2024.05 - 2026.05
Medical Assistant
Orlando Health
2022.08 - 2024.12
Certified Medical Assistant -
Florida Technical College