Chyanna Hernandez
Kissimmee
Summary
Experienced Medical Supervisor with robust background in managing medical teams and optimizing healthcare operations. Strengths lie in team leadership, strategic planning, and staff development along with a keen understanding of patient care standards. Notable contributions include implementing process improvements that enhance efficiency while maintaining highest levels of patient care quality.
Overview
7
7
years of professional experience
Work History
Medical Practice Supervisor
Orlando health
St. Cloud
11.2025 - Current
- Supervised daily operations of a multi-provider medical practice to ensure efficient patient flow and high-quality patient care
- Managed front office and clinical support staff including FOAs, scribes, medial assistants.
- Assisted with staff scheduling, payroll review, attendance tracking, and timecard management
- Conducted interviews, onboarding, training, and performance coaching for new and existing employees
- Ensured compliance with organizational policies, HIPAA regulations, and healthcare standards
- Supported providers with operational needs, workflow improvements, and patient satisfaction initiatives
- Coordinated staffing coverage and resolved day-to-day operational concerns in a fast-paced clinical environment
- Utilized Epic EMR to oversee scheduling, patient registration, referrals, and documentation workflows
- Managed escalated patient concerns professionally while maintaining excellent customer service standards
- Monitored office productivity, appointment utilization, and operational performance metrics
- Collaborated with leadership and HR regarding staffing needs, employee relations, and recruitment efforts
- Oversaw supply inventory, equipment requests, and office organization to support clinic operations
- Assisted with implementation of new workflows, training initiatives, and process improvements across the practice
- Maintained effective communication between providers, leadership, and support staff to ensure operational efficiency
Lead Medical Assistant
Orlando Health
St. Cloud
12.2024 - 11.2025
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Taught patients about medications, procedures, and care plan instructions.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
- Conducted regular quality assurance evaluations across all aspects of clinic operations to identify areas for improvement and implement corrective actions accordingly.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Medical Assistant
Orlando Health
St. Cloud
08.2022 - 12.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
Lead Supervisor
Allied Universal
Orlando
01.2019 - 06.2022
- Directed team efforts to fulfill departmental targets.
- Maintains staff by recruiting, selecting, orienting, and training employees.
- Ensures a safe, secure, and legal work environment.
- Develops personal growth opportunities.
- Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results.
- Coaches, counsels, and disciplines employees.
- Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
- Establishes strategic goals by gathering pertinent business, financial, service, and operations information.
- Scheduling coordinating.
Medical Assistant
Florida Lung & Asthma Specialist
Orlando
08.2020 - 09.2021
- Performed assessments to identify allergic reactions.
- Maintained up-to-date documentation of patient vitals.
- Oversaw the organization of appointments for patients.
- Managed guest check-in and check-out processes.
- Completed preparatory tasks to ensure patient readiness for examinations.
- Prepared charts for patient appointments.
Medical Screener
All Medical
Orlando
03.2020 - 08.2020
- Disinfected healthcare equipment to maintain infection-free environment.
- Interviewed patients and families to identify problems relating to care.
- Transported clients to and from medical, mental health and other appointments.
- Took temperatures, blood pressure and weight to prepare patients for examinations.
- Used medical or administrative knowledge to explain policies, procedures and services to patients.
- Assisted patients in completing new patient health history forms.
- Prepared charts and pre-admission consent forms.
- Utilized computer systems to input and retrieve patient information in accordance with HIPAA regulations.
Education
Health Administration -
Valencia College
Orlando, FLCertified Medical Assistant -
Florida Technical College
Orlando, FLSkills
- Patient assessment
- Care coordination
- HIPAA compliance
- Clinical flow management
- Practice administration
- Practice oversight
- Operational management
- Budget management
- Workflow efficiency
- Team supervision
- Staff management
- Staff onboarding
- Critical thinking
Timeline
Medical Practice Supervisor
Orlando health
11.2025 - Current
Lead Medical Assistant
Orlando Health
12.2024 - 11.2025
Medical Assistant
Orlando Health
08.2022 - 12.2024
Medical Assistant
Florida Lung & Asthma Specialist
08.2020 - 09.2021
Medical Screener
All Medical
03.2020 - 08.2020
Lead Supervisor
Allied Universal
01.2019 - 06.2022
Health Administration -
Valencia College
Certified Medical Assistant -
Florida Technical College