Chyanne Coleman
Tamarac,FL
Summary
As a highly motivated and detail-oriented Entry Level Certified Medical Assistant, I am passionately committed to advancing my career within a dynamic and expanding healthcare community. Harnessing my exceptional communication and organizational skills, I aspire to enhance patient care while empowering medical professionals to excel in their specialized areas. With a profound dedication to delivering top-notch healthcare, I am determined to make a significant impact in the medical field.
Overview
3
3
years of professional experience
Work History
Online Sales Advisor
GMC
08.2023 - Current
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Worked with customers via chat, email, and over the phone making inbound and outbound calls.
- Assisted customers with purchasing parts and accessories for their cars.
BANK CUSTOMER SERVICE REPRESENTATIVE
USAA
02.2023 - 05.2024
- Assisted customers in navigating digital banking platforms, troubleshooting technical issues, & facilitating account setup & maintenance
- Maintained compliance with banking regulations & privacy policies, ensuring the security & confidentiality of customer information
- Resolved complex customer issues, disputes, & discrepancies, demonstrating strong problem-solving skills & attention to detail.
ROADSIDE ASSISTANCE AGENT
USAA
11.2021 - 02.2023
- Provided exceptional roadside assistance services to USAA members, ensuring their safety and satisfaction during stressful situations such as vehicle breakdowns, accidents, & emergencies
- Maintained a high level of professionalism & empathy while communicating with distressed members, ensuring their safety & peace of mind during stressful situations
- Collaborated effectively with tow truck operators, locksmiths, & other service providers to coordinate timely assistance & resolve member issues.
Education
Associate of Science - Nursing
Broward College
Fort Lauderdale, FL06-2027
High School Diploma -
J.P TARAVELLA
Coral Springs, FL2019
Some College (No Degree) - Certified Nursing Assistant
Center For Career Training
Lauderdale Lakes, FLSkills
- Patient tracking and scheduling
- Patient care planning
- Inventory management
- Medical records management
- HIPAA compliant
- Collaboration with physicians & insurance companies
- Time management
- Communication skills
- Attention to detail
- Empathy & compassion
- Proficiency in medical terminology
- Record-keeping
- Multitasking
Certifications
- Certified Medical Assistant (CMA) 09/2024 Elite Medical Academy
Timeline
Online Sales Advisor
GMC
08.2023 - Current
BANK CUSTOMER SERVICE REPRESENTATIVE
USAA
02.2023 - 05.2024
ROADSIDE ASSISTANCE AGENT
USAA
11.2021 - 02.2023
Associate of Science - Nursing
Broward College
High School Diploma -
J.P TARAVELLA
Some College (No Degree) - Certified Nursing Assistant
Center For Career Training