CHYE'ANNE CHAPMAN
Aurora
Summary
Skilled team player with strong background in costumer service and office environments. Works well independently to handle tasks and always ready to go beyond basics assignments. Quick learner with good interpersonal skills.
Overview
6
6
years of professional experience
Work History
Senior Motor Vehicle Specialist
Arapahoe County
Centennial, CO
06.2025 - Current
- Expedited wait times at service counters by efficiently handling high volumes of customers seeking assistance with motor vehicle transactions.
- Processed a variety of transactions including title transfers, license plate renewals, disabled parking permits, duplicate titles, and out-of-state registrations efficiently and accurately.
- Reduced errors on forms by thoroughly reviewing all submitted paperwork before processing transactions.
- Managed cash drawer accurately, reconciling daily totals while maintaining strict adherence to security protocols.
Barista
Dutch Bros
Denver, CO
03.2024 - 06.2026
- Maintained clean work stations to adhere to health and safety guidelines.
- Handled customer complaints with professionalism, resolving issues to ensure satisfaction.
- Operated cash registers and handled financial transactions with accuracy and integrity.
- Provided excellent customer service by greeting customers warmly and taking orders efficiently.
- Incorporated suggestive selling techniques when assisting customers to increase revenue and customer satisfaction.
Customer Sales and Service Expert
24 Hour Fitness
Aurora, CO
06.2023 - 03.2024
- Calmly dealt with irate customers by offering constructive solutions in a professional manner.
- Identified upselling opportunities while maintaining excellent customer service standards.
- Maintained up-to-date knowledge of product information to assist customers effectively.
- Communicated and followed up with clients to ensure satisfaction and answer questions.
- Met and exceeded daily service quality and performance goals.
Inventory Specialist
Animal Emergency And Specialty Center
Parker, CO
03.2021 - 06.2023
- Communicated openly across departments to verify and correct inventory counts.
- Initiated timely and accurate requisition orders to replenish inventory.
- Assisted customers with questions regarding invoices, quantities and tracking shipments.
- Identified operational issues to recommend and implement strategies to resolve problems.
- Performed cycle counts and conducted other physical inventory audits to maintain operational excellence.
Education
Associate of Science - Criminal Justice
Community College of Aurora
Aurora, CO01-2028
Skills
- Professional demeanor
- Teamwork and collaboration
- Adaptability and flexibility
- Customer service
- Hospitality and professionalism
- Problem-solving abilities
- Self motivation
- Supply inventory control
- Time management
- Friendly and outgoing
- Attention to detail
- Team leadership
- Decision-making
- New hire training
Timeline
Senior Motor Vehicle Specialist
Arapahoe County
06.2025 - Current
Barista
Dutch Bros
03.2024 - 06.2026
Customer Sales and Service Expert
24 Hour Fitness
06.2023 - 03.2024
Inventory Specialist
Animal Emergency And Specialty Center
03.2021 - 06.2023
Associate of Science - Criminal Justice
Community College of Aurora