Shaniquah Byars
Aurora,CO
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Senior Motor Vehicle Specialist
Arapahoe County Clerk and Recorder
Aurora, CO
03.2023 - Current
- Assisted customers through multiple channels including phone, mail, email, and direct interactions, ensuring a high level of service and support.
- Collected fees and performed daily cash drawer reconciliations to maintain financial accuracy and integrity.
- Conducted a variety of motor vehicle transactions such as registrations, title transfers, and lien management, maintaining compliance with state regulations.
Receptionist
Job Store Staffing
Aurora, CO
11.2022 - 03.2023
- Managed front desk operations, including greeting visitors, answering multi-line phone system, scheduling appointments, and maintaining a clean and organized reception area to ensure a welcoming environment for clients and staff.
Armed Security Officer
Mercurial
Aurora, CO
06.2022 - 11.2022
- Assessed active security situations to ensure rapid response and resolution.
- Conducted comprehensive patrols of building and grounds to identify and investigate irregularities.
- Maintained vigilance throughout shifts to prevent potential security breaches and ensure safety.
Agent Services Representative
2-10 HBW
Aurora, CO
10.2016 - 06.2022
- Addressed customer inquiries and closed sales through multiple communication channels including phone, email, and chat.
- Delivered precise product and service information to clients by effectively using resources such as systems, departmental tools, and informational materials.
- Maintained high levels of customer satisfaction by ensuring a thorough understanding of offered products and services during each interaction.
Education
High School Diploma - undefined
Montbello High School
Denver, CO05.2010
Skills
- Credit Card Transaction Processing
- Administrative Support
- Verbal Communication
- Written Communication
- PC Proficiency
- Organization Skills
- Information Protection
Timeline
Senior Motor Vehicle Specialist
Arapahoe County Clerk and Recorder
03.2023 - Current
Receptionist
Job Store Staffing
11.2022 - 03.2023
Armed Security Officer
Mercurial
06.2022 - 11.2022
Agent Services Representative
2-10 HBW
10.2016 - 06.2022
High School Diploma - undefined
Montbello High School