Chylo Taylor
Cedar Rapids,IA
Summary
Experienced Assistant Manager and Client Service Associate with strong organizational skills. Proven ability to effectively work with diverse customer base. Seeking a role that recognizes and rewards hard work and dedication.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Midas
Cedar Rapids, IA
07.2023 - Current
- Making sure I am hitting daily, monthly, and yearly sales goals for the store. Keeping track of what the labor, parts, and overall gross profit is for the day and month.
- Checking in and out customers. Advising them on what exactly they need done with their vehicle and explaining how it needs to be fixed and why this is a health and safety issue or drivability issue. My goal is to make sure each customer is as educated on their vehicle as I am.
- Provided exceptional service to enhance overall customer satisfaction in auto shops.
- Keeping the back shop flowing and putting each technician on a job that is specific to their skill level.
Client Service Representative
LimoLink
Cedar Rapids, IA
10.2018 - 07.2023
- Taking inbound customer and vendor calls. Calling outbound to customers and vendors when needed.
- Creating customer appointments, changes, and cancellations.
- Handling escalation-related scenarios daily.
- Training new hires. Training the new hires on the system and how to create new appointments, make changes, and cancellations.
- Shadowing new hires and walking them through how to handle each account and client. Giving feedback at the end of each call.
Assistant Manager
Express
Cedar Rapids, IA
07.2017 - 09.2018
- Making sure that we were keeping track of the store's day, month, and yearly sales goals. Keeping track of the store's conversion and dollar amount per transaction.
- Opening and closing the store on a daily basis. Counting the drawer every morning, making, and/or dropping off the deposits every night when needed.
- Customer service. Making sure all customers are being taken care of and having a good experience.
- Apparel Merchandise. I was in charge of keeping track of the store's inventory in the back. Putting together the store point of view for each month. Organizing the back and conducting markdowns when sent out. Also, making sure all damaged items were sent out and put through the system correctly.
Assistant Manager
Versona
Cedar Rapids, IA
06.2016 - 07.2017
- Making sure that we were keeping track of the store's day, month, and yearly sales goals. Keeping track of the store's conversion and dollar amount per transaction.
- Opening and closing the store on a daily basis. Counting the drawer every morning, making, and/or dropping off the deposits every night when needed.
- Customer service. Making sure all customers are being taken care of and having a good experience.
- Jewelry merchandising. The job duties were to organize and put together the store's point of view for the jewelry.
Education
Linn-Mar High School
Marion, IA05-2016
Skills
- Product and service knowledge
- Task Delegation
- Team motivation
- Money Handling
- Customer rapport
- Customer service and satisfaction
- Records Management
- Store Organization
- Scheduling Coordination
- Sales Techniques
- Hiring and Training
- Order Management
- Staff Management
- Inventory counting
- Upselling and Cross Selling
- Call center experience
- Outbound Calling
- Complaint Handling
Timeline
Assistant Store Manager
Midas
07.2023 - Current
Client Service Representative
LimoLink
10.2018 - 07.2023
Assistant Manager
Express
07.2017 - 09.2018
Assistant Manager
Versona
06.2016 - 07.2017
Linn-Mar High School