CHYNA CARTER
Augusta,USA
Summary
Professional coordinator with proven track record in patient intake and administrative support. Skilled in managing patient information, scheduling, and ensuring smooth workflows. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, effective communication, and maintaining high standards.
Overview
7
7
years of professional experience
Work History
Medical Scheduling Specialist
Everise
GA
05.2022 - 01.2026
- Improved communication between the front desk and clinical staff by providing accurate, up-to-date, appointment information.
- Contributed to the development of office policies related to record-keeping and appointment scheduling, increasing overall organization and efficiency within the practice.
- Performed routine audits of existing medical records to ensure accuracy, compliance with legal requirements, and proper storage procedures were followed at all times.
Patient Intake Coordinator
Sutherland Global
GA
12.2020 - 05.2022
- Facilitated timely follow-up appointments for ongoing care management, leading to better long-term health outcomes for patients.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained strict adherence to privacy regulations by securely handling sensitive patient information throughout the intake process.
- Scheduled appointments with network providers and sent precertification letters under direction of nurse case manager and medical adjusters.
Credentialing Specialist
Teleperformance
GA
09.2018 - 12.2020
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Improved turnaround times for processing credentials by diligently reviewing and verifying provider eligibility.
- Ensured smooth communication flow between departments by acting as a liaison between medical staff services and other administrative units.
Education
High School Diploma -
T.W. Josey High School
Augusta, GASkills
- Customer Service
- Inbound and Outbound Calling
- Insurance Verification
- Provider Enrollment
- Case Management
- Medical Billing Software
- Patient Registration
- Office Administration
- HIPAA Compliance Regulations
- Medical Appeals Handling
- Patient Scheduling
- Medical Records Management
Timeline
Medical Scheduling Specialist
Everise
05.2022 - 01.2026
Patient Intake Coordinator
Sutherland Global
12.2020 - 05.2022
Credentialing Specialist
Teleperformance
09.2018 - 12.2020
High School Diploma -
T.W. Josey High School