Chyna Clements

• Developed and implemented member engagement initiatives to enhance retention and satisfaction.
• Managed membership database, ensuring accurate data entry and timely updates for reporting purposes.
• Provide exceptional service to members in branch and over the phone regarding insurance policies, membership and insurance billing, and other services for members including passport photos, planning road trips, and cashiering duties.
• Perform routine and advanced duties in support of agents and other team members.
• Develop insurance leads for office sales agents and life specialists.
• Be provided with the training you need on an array of AAA products and services to interface with members with confidence and help you meet your individual and team cross-selling goals.

• Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues.
• Understand the nature of the member’s distress, ensuring their immediate safety, and document the details promptly and accurately.
• Maintain a compassionate and composed demeanor, especially during high-intensity calls.
• Relay critical information to the internal and external teams to expedite the dispatching process.
• Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service.
• Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.

• Answer complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Debit, Loyalty Program and Gift Card products, including escalated customer, store and helpline calls

• Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues and other online related questions

• Enter and review new account applications from multiple channels: stores, online and/or customers responding to promotional invitations

• Process and review register referrals, Nordstrom.com transactions, and credit line increase requests and payments

• Perform other duties as assigned

• Review customers credit application
• Approve or Decline incresing credit card limit
• Educated customers on account features, ensuring thorough comprehension of available options.
• Assisted clients in understanding financial products and services to enhance customer satisfaction.