Chyna Faison
Fredericksburg ,VA
Summary
Resourceful FOH (Front of House) Trainer known for high productivity and efficient task completion. Skilled in customer service management, conflict resolution, and team leadership to ensure smooth restaurant operations. Excel at communication, problem-solving, and adaptability, crucial for thriving in fast-paced environments and delivering exceptional dining experiences.
Motivated professional focused on maximizing customer satisfaction with delicious foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking.
Forward-thinking computer science team member with solid technical and requirements gathering skills. Evaluating risks, troubleshooting issues and conducting product tests. Good verbal and written communication, project planning, and organizational skills.
Skilled Computer Scientist dedicated to creating useful solutions to meet dynamic business and customer needs. Experienced project and team leader proficient in conceptual designs and product implementation support. Ready to bring many years' experience to a dynamic new role in a fast-paced environment.
Overview
2
2
years of professional experience
Work History
FOH Trainer
Buffalo Wild Wings
Fredericksburg , VA
09.2022 - Current
- Developed and implemented comprehensive training programs for FOH staff to ensure high-quality customer service.
- Conducted on-the-job training sessions with newly hired FOH employees.
- Conducted regular performance evaluations of FOH staff to identify areas of improvement.
- Designed exercises and role playing scenarios to help FOH staff practice customer service techniques.
- Collaborated with management team members to develop new strategies for improving customer satisfaction levels.
Cashier
Walmart
Fredericksburg , VA
08.2022 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
Education
Associate of Science - Computer Science
Virginia State University
Petersburg, VASkills
- POS System proficiency
- Food Safety Compliance
- Employee Coaching
- Table management
- Machine Learning
- Performance Testing
- GitHub collaboration
- Linux Environment
- Analytical Thinking
- Problem-Solving
- Software Design
- Code Writing
Timeline
FOH Trainer
Buffalo Wild Wings
09.2022 - Current
Cashier
Walmart
08.2022 - Current
Associate of Science - Computer Science
Virginia State University