Chyna Johnson
Fort Lauderdale
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Sixt Rent A Car Corporate
07.2022 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Cashier
Burlington
11.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Customer Service Representative
Doublepostive
10.2021 - 11.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
McDonald’s
06.2018 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Child Assistant (daycare)
Marceya Davis (954-440-8607)
Fort Lauderdale
01.2020 - 11.2020
- Supervised children ages 2-8 to ensure a safe and nurturing environment.
- Monitored children's behavior and provided positive reinforcement strategies.
- Assisted in developing and implementing daily activities that support children's physical, emotional, and intellectual growth.
- Coordinated outdoor activities that encouraged physical activity and awareness of nature.
- Maintained a safe and nurturing environment for all children in care.
- Upheld cleanliness standards to provide a healthy setting for children.
Education
High School Diploma -
Boyd H Anderson High School
Fort Lauderdale, FL06-2018
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Call Control
- patience
- safety awareness
- Inbound Call Management
- Billing Inquiries
- Data Entry
- Scheduling
- Child supervision
- Behavioral management
- Product Knowledge
- Microsoft Excel
- Critical Thinking
- Professional telephone demeanor
Timeline
Customer Service Representative
Sixt Rent A Car Corporate
07.2022 - 08.2024
Customer Service Cashier
Burlington
11.2021 - 02.2022
Customer Service Representative
Doublepostive
10.2021 - 11.2021
Child Assistant (daycare)
Marceya Davis (954-440-8607)
01.2020 - 11.2020
Cashier
McDonald’s
06.2018 - 11.2021
High School Diploma -
Boyd H Anderson High School
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