Chyna King
Florence,SC
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by the role at Devoted Health. Expert in HIPAA compliance and critical thinking, excel in high-pressure environments, significantly improving client relations. My engaging personality and strategic problem-solving have consistently elevated service standards and operational efficiency.
Overview
2
2
years of professional experience
Work History
Member Service Guide
Devoted Health
11.2023 - Current
- Improved overall guest satisfaction by 85% addressing concerns and implementing appropriate solutions as needed.
- Maintained high standards of customer service by building relationships with clients.
- Efficiently managed high-pressure situations such as claim denials or unexpected policy cancellations.
- Conducted thorough research on available health insurance plans, staying up-to-date on industry trends and policy changes.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Maintained 100% compliance on audit checks on a monthly basis
Customer Service Specialist II
US Bank
02.2022 - 08.2023
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
High School Diploma -
Wilson High School
Florence SC06.2011
Skills
- Engaging personality
- Critical Thinking
- HIPAA Compliance
- Customer follow-up
- Customer Engagement
- In-Depth Knowledge
Timeline
Member Service Guide
Devoted Health
11.2023 - Current
Customer Service Specialist II
US Bank
02.2022 - 08.2023
High School Diploma -
Wilson High School
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