Summary
Overview
Work History
Education
Skills
Timeline
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Chyna Santos

San Antonio,TX

Summary

Driven and goal-oriented professional with a proven track record in customer service and material handling. Excelled at United Auto Parts by streamlining processes to enhance productivity and customer satisfaction. Demonstrated ability to navigate specialized software and maintain meticulous records, alongside fostering positive customer relationships for repeat business.

Overview

6
6
years of professional experience

Work History

Phone Representative

United Auto Parts
09.2022 - 07.2024
  • Navigated specialized software confidently, ensuring smooth transactions and record-keeping accuracy.
  • Retained dissatisfied customers by offering tailored solutions that addressed their specific needs or issues comprehensively.
  • Provided feedback on call scripts, leading to more efficient communication methods with customers.
  • Streamlined call handling processes for increased productivity and reduced average call times.

Sales Associate

Wrench A Part
03.2021 - 09.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.

Material Handler

Lancer Corporation
02.2018 - 04.2021
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.

Education

Karen Wagner High School
San Antonio, TX
05.2018

Skills

Goal oriented

Material handling

Customer service

Timeline

Phone Representative

United Auto Parts
09.2022 - 07.2024

Sales Associate

Wrench A Part
03.2021 - 09.2022

Material Handler

Lancer Corporation
02.2018 - 04.2021

Karen Wagner High School

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Chyna Santos