Chyna Walker
Charlotte,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Archives Producer
News Channel, NBC Universal
12.2020 - 03.2024
- Collaborated with cross-functional teams to deliver exceptional multimedia productions for various platforms.
- Kept productions in compliance with network and legal requirements.
- Informed customers about available products and demonstrated features.
- Research archive video requests to provide content to foreign and domestic clients across the NBC platform.
- Maintain a professional image for client and client products.
Secretary Manager
Posh Cleaning Services
01.2017 - 12.2020
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Planned and controlled budgets for contracts, equipment and supplies.
- Pitched in to help with office tasks during busy periods and staff absences.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
Intern-National News Desk/Archives Intern
NBC News Channel, NBC Universal
05.2019 - 08.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Produced scripts and edited video for the National News feed for more than 200 NBC affiliates and clients
- Archive daily video and editorial content from NBC Newschannel fulfilled archive requests for NBC affiliates and clients foreign and domestic.
Education
Bachelor of Arts - Communications & Media Studies
University of North Carolina At Greensboro
Greensboro, NC05.2021
Skills
- Complaint Resolution
- Data Collection
- Data Entry
- Research
- Customer Service
Timeline
Archives Producer
News Channel, NBC Universal
12.2020 - 03.2024
Intern-National News Desk/Archives Intern
NBC News Channel, NBC Universal
05.2019 - 08.2019
Secretary Manager
Posh Cleaning Services
01.2017 - 12.2020
Bachelor of Arts - Communications & Media Studies
University of North Carolina At Greensboro
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