Chynah Dockery
Moncks Corner,SC
Summary
Versatile professional with a proven track record in student engagement and customer service, notably at Kelly Education Services. Excelled in creating positive learning environments and fostering strong patient relationships at the Medical University Hospital of South Carolina. Skilled in data entry and active listening, consistently delivering results beyond expectations.
Overview
10
10
years of professional experience
Work History
Substitute Teacher, K-12
Kelly Education Services
08.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Patient Ambassador Supervisor
Medical University Hospital of South Carolina
04.2019 - 08.2024
- Developed strong relationships with patients, fostering trust through open communication and attentive listening skills.
- Collaborated with multidisciplinary teams to develop individualized care plans that addressed each patient''s unique needs and preferences.
- Promoted adherence to medication regimens by providing ongoing education and support to patients during their treatment journey.
- Boosted efficiency in appointment scheduling by effectively managing calendars for multiple physicians or service lines within the hospital system.
Administrative Assistant
Berkeley Electric Cooperative
09.2017 - 04.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Administrative Assistant
City of North Charleston, SC (City Hall)
06.2014 - 09.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Diploma
Kenneth Shuler School of Cosmetology
Goose Creek, SC04-2022
High School Diploma -
Goose Creek High School
Goose Creek, SC05-2016
Skills
- Student engagement
- Positive reinforcement
- Multi-subject instruction
- Special needs support
- Literacy development
- Instructional strategies
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Substitute Teacher, K-12
Kelly Education Services
08.2024 - Current
Patient Ambassador Supervisor
Medical University Hospital of South Carolina
04.2019 - 08.2024
Administrative Assistant
Berkeley Electric Cooperative
09.2017 - 04.2019
Administrative Assistant
City of North Charleston, SC (City Hall)
06.2014 - 09.2017
Diploma
Kenneth Shuler School of Cosmetology
High School Diploma -
Goose Creek High School
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