Dyshawn Underwood
Columbus,OH
Summary
My work ethic is characterized by diligence and reliability. I am a quick learner, readily absorbing new information and skills, and I am eager to participate in any necessary training to excel in this role. Furthermore, I am highly adaptable and possess a strong commitment to achieving the highest standards in my work. I am confident my skills and dedication would be a valuable asset to any team I join.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Travel Agent
JPMorgan Chase & Co
Ohio
07.2022 - 11.2023
- Redeeming customers credit card rewards for travel
CDL Class A Driver
Ohio Business College
Columbus, OH
05.2023 - 07.2023
- Graduated CDL school at Ohio Business College
- Looking for a company to take a chance on me
- It's very hard finding companies who are willing to take new graduates
- I'm willing to learn, grow, and be the best truck driver I can be
- Please contact me
Walmart Stocker
Walmart
Columbus, OH
02.2022 - 04.2022
- I am a stocker
- I cut boxes and fill slots for our pickers
- I work really close with QA by counting and making sure we received the right inventory to ship to the stores in our region
- As well as specifying any damaged, or incorrectly labeled product
Order Picker/Material Handler
Sam's Club e-Commerce, Fulfillment Center # 6490
Groveport, OH
10.2021 - 02.2022
- Picking customers online order using hand held scanner and printer at 75 units per hour
- I also do material handling helping packers
- The job functions as a material handler is restocking boxes for packers, bringing work to packers, and cleaning the stations
FCR (Furniture Customer Representative)
JCPenney
Columbus, OH
05.2018 - 04.2021
- Answering calls for escalated customers providing excellent customer service, case work using 10+ systems, managing customer warranties, collections, mentoring associates, and assisted management with training new employees during nesting
Vision Insurance Representative
VSP
Columbus, OH
08.2015 - 09.2017
- Providing excellent customer service to members, explaining benefit coverage, helping doctors with claims, and working with different clients
SSD (Special Service Desk)
SafeLite Auto Glass
01.2015 - 04.2015
- Working with different insurance companies, commercial accounts, and individuals cash customers for Auto Glass Loss
- Providing excellent customer service, active listening skills, empathy with our customers' situations, building rapport, scheduling appointments, promoting facts about the company, and using soft-spoken words while filing claims for Auto Glass Loss
Customer Service Representative
Aerotek
Columbus, OH
09.2014 - 01.2015
- Working with different banks and credit unions redeeming customer's credit card rewards
- Assisted customers with business accounts and personal accounts that have cash rewards, merchandise rewards, and travel rewards
- Promoting different things about the specific bank or credit union
- Provided excellent customer service, active listening skills, and empathy with our customers' situations, building rapport, and using soft-spoken words on the calls
Education
Student driver in Cdl -
Ohio Business School
Columbus, OH01.2025
High School Diploma -
Early College Academt
Columbus, OH07-2012
Skills
- Type 54 wpm
- Attention to details
- Active listening
- Improving customer experience
- Building customer loyalty
- Interpersonal skills
- Complaint resolution
- Critical thinking
- Salesforce
- Microsoft Office
- Material Handling
- Picker/ Packer
- Time management
- Quick learner with proper training
- Perfect Customer Service
- Training specialist
- Motivated
- Handling money
- Mentoring
- Management
- Account Management
- Logistics
- Computer Networking
- Employee Orientation
- Order Picking
- Strategic Planning
- CRM Software
- Typing
- Customer support
- Conflict management
- Live chat
- Software troubleshooting
- Documentation review
- Medical records
- Forklift (1 year)
- Troubleshooting
- Help Desk
- Driving
- Security
- Training & development
- Cash handling
- Customer service
- Windows
- GPS
- Flatbed
- Dump truck
- Hauling stone, dirt, gravel, and etc
Certification
- Forklift Certification, 07/01/23
- Tanker Endorsement, 07/01/23
- CDL A, 08/01/23
- Air Brake Endorsement, 08/01/23
- Doubles/Triples Endorsement, 08/01/23
- CDL B
- Hazmat Endorsement
- Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
CDL Class A Driver
Ohio Business College
05.2023 - 07.2023
Travel Agent
JPMorgan Chase & Co
07.2022 - 11.2023
Walmart Stocker
Walmart
02.2022 - 04.2022
Order Picker/Material Handler
Sam's Club e-Commerce, Fulfillment Center # 6490
10.2021 - 02.2022
FCR (Furniture Customer Representative)
JCPenney
05.2018 - 04.2021
Vision Insurance Representative
VSP
08.2015 - 09.2017
SSD (Special Service Desk)
SafeLite Auto Glass
01.2015 - 04.2015
Customer Service Representative
Aerotek
09.2014 - 01.2015
Student driver in Cdl -
Ohio Business School
High School Diploma -
Early College Academt