Chynna Cartwright
Houston,United States
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
VXI Global Solutions
02.2022 - 12.2023
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Collaborated with team members to optimize processes for increased efficiency in handling customer complaints.
- Achieved high service level scores by effectively resolving customer issues during the first contact.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
Customer Service Representative
Teleperformance
04.2021 - 01.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Customer Service Representative
Hertz Car Rental (Remote)
03.2020 - 02.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Goose Creek High School
Goose Creek, SC06.2019
Skills
- Call Management
- Data Entry
- Data Collection
- Product Knowledge
Timeline
Customer Service Representative
VXI Global Solutions
02.2022 - 12.2023
Customer Service Representative
Teleperformance
04.2021 - 01.2022
Customer Service Representative
Hertz Car Rental (Remote)
03.2020 - 02.2021
High School Diploma -
Goose Creek High School
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