Chynna Marigny

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Educated customers about billing, payment processing and support policies and procedures.
• Assisted customers with concerns about fraud and proceeded to help with fraud claims
• Cross-trained and provided backup support for leadership.
• Handled any concerns with credit cards and did work with complex accounts
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

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• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Cross-trained and backed up other customer service managers.