Chynna Matthews
Magnolia,TX
Summary
Proactive Beauty Advisor, Receptionist, and Cashier with comprehensive experience in customer education, product display management, and payment processing. Skilled in upselling beauty items, providing personalized consultations, and maintaining a welcoming store environment. Strong ability to build customer loyalty and drive sales growth through exceptional service and industry knowledge.
I have received certificates for having the highest sales in all the branches of Sally Beauty Supply stores. Also for having the highest customer service positive feed back either through email, in person or over the phone. Worked with several managers within the branches of Sally's. Trained managers and other Proactive Beauty Advisors.
I believe that the experience I have received with the times I have worked in customer service has made me the best at what I do. I am known to always go above and beyond to make sure the customer is happy. Our customers should never leave our counter unhappy.
Overview
16
16
years of professional experience
Work History
Beauty Advisor
Sally Beauty Supply
21515 Tomball Parkway Houston Tx 77070
10.2022 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Maintained counter and display areas for cleanliness and organization.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Participated in professional development workshops to improve consultation techniques, ensuring industry-leading service.
- Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Fostered welcoming store atmosphere, encouraging longer customer visits and higher spend per visit.
- Prioritized helping customers over completing other routine tasks in store.
- Trained new Beauty Advisors on product knowledge and customer service excellence, standardizing high service levels.
- Resolved customer complaints with empathy and efficiency, preserving brand reputation.
- Educated customers on latest beauty trends and products, leading to informed purchase decisions.
- Organized in-store promotional events to introduce new products, driving foot traffic and engagement.
- Conducted informative in-store product demonstrations, leading to heightened consumer awareness of new releases.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Followed up with customers to increase satisfaction with purchases and services.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Developed personalized beauty regimes for clients, fostering loyalty and repeat visits.
- Maintained up-to-date knowledge of beauty industry trends, ensuring advice remained relevant and sought after.
- Increased sales of premium skincare products with targeted recommendations.
- Implemented customer feedback system to gather insights, refining service delivery.
- Collaborated with marketing team to create engaging content for store's newsletter, enhancing community engagement.
- Enhanced customer loyalty by providing personalized skincare consultations.
- Utilized social media platforms to promote store events and exclusive offers, expanding customer base.
- Assisted in visual merchandising, making product displays more attractive and shopper-friendly.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Receptionist
Pool Dr of Austin
15400 Cavalier Canyon Dr Austin Tx 78734
03.2010 - 10.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved workflow by introducing more efficient document handling and organization practices.
- Supported company correspondence by drafting and distributing memos and emails.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Cashier
Burlington Coat Factoy
13739 N Hwy 183 AustinTx 78750
01.2009 - 05.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Increased sales of promotional items by informing customers about current offers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Upsold additional products and services to increase revenue.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Set up new sales displays each week with fresh merchandise.
Education
High School Diploma -
Lake Travis High School
05.2009
Skills
- Customer Service
- Organization and Multitasking
- Team Collaboration
- Customer Engagement
- Upselling strategies
- Flexibility and Adaptability
- Relationship Building
- Promotional activities
- Paperwork management
- Relationship building and management
- Brand Promotion
- Merchandise Restocking
Timeline
Beauty Advisor
Sally Beauty Supply
10.2022 - Current
Receptionist
Pool Dr of Austin
03.2010 - 10.2013
Cashier
Burlington Coat Factoy
01.2009 - 05.2010
High School Diploma -
Lake Travis High School