Chynna Minors
Miramar,FL
Summary
Customer service representative with 8+ years of experience providing excellent customer service. Known for being a good communicator and problem-solver, with a strong attention to detail. Dedicated to ensuring customer satisfaction and resolving issues efficiently. Excels in fast-paced environments and able to handle high volumes of customer inquiries. Seeking to leverage my experience and skills to contribute to the success of a customer-focused organization.
Overview
6
6
years of professional experience
Work History
Call Representative
FEMA
09.2024 - Current
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Provided excellent customer service, resolving complaints promptly and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Conducted outbound calls for follow-up on unresolved matters or proactive issue prevention.
Customer service representative
Nations benefits
12.2023 - 01.2024
- Proactively identify and address customer needs and concerns to ensure a high level of customer satisfaction
- Assist customers with navigating the online portal to access the benefits they are eligible for
- Assist customers with the selection of vitamins and provide information on the benefits of different products to help them make informed purchasing decisions
- Maintain a positive and professional attitude while interacting with customers to strengthen the company's brand image and reputation
- Handle customer escalations and resolve complex issues to ensure customer satisfaction
Customer Service Representative/Dispatcher
Bosch BMW
Fort Lauderdale, FL
06.2020 - 12.2023
- Coordinate with technicians to ensure timely and efficient service delivery to customers
- Provide exceptional customer service to all clients, ensuring their needs are met and issues are resolved in a timely manner
- Ensure accurate and timely documentation of customer interactions, including recording and updating customer accounts, incidents, and resolutions
- Analyze customer feedback and identify areas for improvement in order to enhance overall customer satisfaction
- Maintain a comprehensive understanding of BMW parts and technologies to effectively support technicians and customers in troubleshooting and resolving technical issues
Reservation Specialist
Cruise & Maritime Voyages
Fort Lauderdale, FL
11.2018 - 05.2020
- Providing excellent customer service by responding promptly to customer inquiries and resolving any concerns or complaints
- Ensuring compliance with all legal and regulatory requirements related to reservations and bookings
- Ensuring accuracy and attention to detail when making reservations to avoid any errors or double bookings
- Collaborating with the marketing team to develop and implement promotional campaigns to increase bookings and reservations
- Maintaining a positive and professional attitude when dealing with difficult or irate customers
- Building strong relationships with travel agents and other distribution partners to increase the number of reservations and bookings
Education
ASSOCIATE -
BROWARD COLLEGE
12.2017
DIPLOMA -
MIRAMAR HIGH SCHOOL
06.2014
Skills
- Goal oriented
- Problem-solving skills
- Quality assurance
- Attention to detail
- Calm and professional under pressure
- Multitasking Abilities
- Money handling
Timeline
Call Representative
FEMA
09.2024 - Current
Customer service representative
Nations benefits
12.2023 - 01.2024
Customer Service Representative/Dispatcher
Bosch BMW
06.2020 - 12.2023
Reservation Specialist
Cruise & Maritime Voyages
11.2018 - 05.2020
DIPLOMA -
MIRAMAR HIGH SCHOOL
ASSOCIATE -
BROWARD COLLEGE