Summary
Overview
Work History
Education
Skills
Timeline
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Shantay Ross

North Las Vegas,NV

Summary

Proven professional with extensive experience in customer service and call management, notably at Foundever. Excelled in utilizing Aegis CRM to enhance customer satisfaction and streamline processes. Demonstrated exceptional phone etiquette and problem-solving skills, significantly improving call handling efficiency. Skilled in team training and leadership, ensuring high-quality service delivery and operational excellence.

Overview

9
9
years of professional experience

Work History

Call Representative

24-7 Intouch
Las Vegas, NV
07.2024 - 10.2024
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Offered alternative solutions where appropriate to resolve customer complaints satisfactorily.
  • Processed orders, forms, applications, and requests while following established protocols.

Work From Home Agent

Foundever
Las Vegas, NV
02.2021 - 11.2023
  • Collected deposits or payments and arranged for billing.
  • Processed orders accurately according to established guidelines and timelines.
  • Maintained high levels of professionalism when interacting with customers both verbally and written.
  • Processed travel notifications, along with handling fraud cases, with care.
  • Handled back-to-back calls.

Manager

Dollar General Market
Las Vegas, NV
04.2016 - 09.2020
  • Checked IDs for age-restricted purchases such as alcohol or cigarettes.
  • Processed customer payments quickly and returned exact change and receipts.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Performed opening and closing duties such as setting up registers, counting cash drawers.
  • Adhered to company guidelines for dealing with difficult or irate customers.

Education

GED -

Valley High School
Las Vegas, NV
06-2017

Skills

  • Aegis CRM
  • Goal oriented
  • Phone etiquette
  • Typing speed
  • Call handling
  • Appointment scheduling
  • Call center experience
  • Call management
  • Customer service
  • Product sales

Timeline

Call Representative

24-7 Intouch
07.2024 - 10.2024

Work From Home Agent

Foundever
02.2021 - 11.2023

Manager

Dollar General Market
04.2016 - 09.2020

GED -

Valley High School

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Shantay Ross