Trista Schlaefli
Pueblo,Colorado
Summary
Dynamic and goal-oriented professional with experience at Convergys and a strong background in customer service. Proven problem-solving skills and expertise in call center software enhance client satisfaction. Adept at managing multiple tasks while maintaining quality control, ensuring effective communication and appointment scheduling to meet diverse client needs.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Call Associate
Convergys
Prep Line Cook
The Sacred Bean
04.2025 - Current
- Worked closely with other line cooks to ensure consistency across all stations, delivering a cohesive dining experience for guests.
- Utilized strong multitasking skills to effectively manage multiple orders at once while ensuring high-quality output and timely service.
- Managed multiple tasks simultaneously while maintaining attention to detail, ensuring accuracy in food preparation and presentation.
- Provided excellent customer service by swiftly addressing any concerns or special requests from guests regarding dietary restrictions or preferences.
Transportation
Parkview Medical Centre
09.2014 - 11.2016
- Enhanced client satisfaction by providing safe and timely transportation to various destinations.
- Scheduled safety meetings and briefings with transportation supervisor.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced client satisfaction by providing timely and professional transportation services.
- Safeguarded patient confidentiality by adhering to HIPAA regulations during transportation tasks.
Walmart Deli
Walmart
03.2003 - 11.2005
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Education
Applied Science
Pueblo Community College
Pueblo, CO09.2014
Skills
- Goal oriented
- Call center software
- Aegis CRM
- Script adherence
- Customer service
- Problem-solving skills
- Call center customer service
- Resolving issues
- Customer communications
- Verbal and written communication
- Inbound phone calls
- Communicating with clients
- Gathering information
- Product knowledge
- Customer service optimization
- Interpersonal skills
- Appointment scheduling
- Quality control
Certification
I have my serve safe
Timeline
Prep Line Cook
The Sacred Bean
04.2025 - Current
Transportation
Parkview Medical Centre
09.2014 - 11.2016
Walmart Deli
Walmart
03.2003 - 11.2005
Call Associate
Convergys
Applied Science
Pueblo Community College
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