Chysa White
Jonesboro,GA
Summary
Talented Executive Customer Service/Sales Associate, skilled at balancing customer & sales needs, and company demands. Effectively builds loyalty and long-term relationships with customers and sales representatives, while achieving all individual sales goals. Customer service and sales support expert who identifies customer needs and delivers solutions to problems.
Overview
21
21
years of professional experience
Work History
Customer Engagement Specialist
Georgia Pacific
03.2021 - 04.2026
- Serve as the primary point of contact for customers across multiple channels (phone or email)
- Deliver timely, accurate, and professional responses to inquiries and concerns
- Develop and maintain strong relationships with new and existing customers
- Proactively follow up to ensure customer satisfaction and identify opportunities to improve engagement
- Educate customers on GPXpress products, services, and features
- Identify, investigate, and resolve customer issues efficiently
- Track and document all interactions and resolutions in CRM systems
- Maintain professionalism, empathy, and confidentiality in all customer interactions
- Ensure a positive end-to-end customer experience aligned with GPXpress service standards
Customer Service / Sales Support Specialist
CET Color
12.2017 - 03.2020
- Answer and direct all inbound calls to appropriate departments
- Provide pricing and availability of parts and ink to customers and dealers
- Process sales orders for customers, dealers, and sales representatives
- Provide service call quotes for requested on-site technician visits
- Submit purchase orders for ink, miscellaneous printer parts, and inbound shipments from China
- Received incoming freight
- Conduct bi-weekly ink inventory for accurate ordering and to prevent overage
- Responsible with ordering product literature, business cards, and labels for sample products
- Responsible for scheduling and documenting all visits, demos, and training classes on company calendar
Executive Customer Experience Representative
YP Holdings, LLC
08.2005 - 12.2017
- Responsible for monitoring and responding to and resolving complaints and negative reviews placed on YP’s branded properties and non-YP properties such as Yelp, Consumer Affairs, RipOff Report, Complaintsboard.com and Reddit
- For the BBB, responded quickly and with sensitivity as the information is viewed on a high-profile and established consumer advocate website
- Received requests from Senior Leadership Team Officers that entail significant research and claims handling
- Worked directly with YP’s legal team members. The information provided between team members and legal is proprietary, sensitive information is handled with strict confidentiality. Information was prepared accurately, quickly, and discreetly
- Collaborated with various interdepartmental personnel entities such as Sales Management, Customer Service Staff Support, Collections, Operations, Technical Support, etc
- Obtained information related to contracts, performance issues, integrity matters, customer mistreatments, and problems with products or business processes
- Effectively communicate with internal personnel and work cross-functionally in order to resolve not only customer’s immediate issues but resolving company-wide problems
Education
High School Diploma -
Chamblee High School
Chamblee, GABachelor of Science - Early Childhood Care And Education
Albany State University
Albany, GABachelor of Science - Health Sciences
Clayton State University
Morrow12-2026
Skills
- CRM software
- Customer service
- Problem-solving
- Time management
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
Websites
Timeline
Customer Engagement Specialist
Georgia Pacific
03.2021 - 04.2026
Customer Service / Sales Support Specialist
CET Color
12.2017 - 03.2020
Executive Customer Experience Representative
YP Holdings, LLC
08.2005 - 12.2017
High School Diploma -
Chamblee High School
Bachelor of Science - Early Childhood Care And Education
Albany State University
Bachelor of Science - Health Sciences
Clayton State University