Ciahna Shelton
Irving,TX
Summary
Personable and dedicated employee offering exceptional performance in fast-paced and challenging customer-service/administrative environments. Resourceful team player focused on developing efficient processes using knowledge of HR administration, recruiting and employee records management. Adaptable and strategic with strong proficiency in multiple workforce systems.
Overview
6
6
years of professional experience
Work History
INSIDE SALES SPECIALIST
Hugh M. Cunningham Companies
Carrollton, TX
03.2024 - Current
- SAP Knowledge
- Provided customers with product information, pricing and availability.
- Maintained detailed records of customer interactions, orders and account status updates.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Monitored competitor activities and recommended changes accordingly.
RECRUITER/SOURCER
CornerStone Staffing (Contract)
Arlington, TX
09.2023 - 03.2024
- 100-200 inbound/outbound calls a day.
- Developed and implemented client relations strategies to ensure customer satisfaction.
- Drafted job postings for clients, posted them on various online platforms, and screened resumes.
- Developed interview questions based on the position and company culture.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Built strong relationships with internal and external candidates/clients to ensure an excellent hiring experience.
- Maintained Applicant Tracking System records of all applicants.
- Coordinated background checks on successful candidates prior to offer acceptance.
- Analyzed labor market trends to identify potential sources of talent.
FINE DINING CUSTOMER SERVICE
Trinity Groves
Dallas
04.2023 - 03.2024
- Implemented and aided all needed operations throughout the facility to generate sales and a good business reputation
- Recorded customer food and drink orders while serving customer requests to the highest standards
- Maintained full knowledge of the overall menu containing current food and beverage products
- Advised suggestions to customers orders or requests in order to generate sales within the facility.
FINE DINING CUSTOMER SERVICE
XOXO DINING ROOM
Dallas
01.2020 - 04.2023
- Maintained table settings by removing courses, replacing utensils and relling beverages promptly and courteously
- Developed and maintained positive working relations with others to reach business goals
- Delivered quality service by providing a warm and welcoming environment
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing nancial transactions.
FRONT DESK ASSISTANT
University of North Texas
Dallas
08.2018 - 01.2020
- Managed resident hall front desk welcoming guests in a friendly professional demeanor
- Answered inbound and outbound calls while routing to the correct department
- Complete data entry eciently into the computer system
- Issued equipment and maintained documentation regarding usage and damages
- Communicate policies and procedures eciently to residents to ensure all operations are running smoothly
- Coordinated residents move in and move out dates while conducting move out inspections
- Maintained re drill documentations and ensuring appropriate requirements are met
- Adhere to strict condentiality policies.
Education
BACHELOR OF SCIENCE IN ORGANIZATIONAL BEHAVIOR AND HUMAN RESOURCES -
University of North Texas At Dallas
05.2022
Skills
- 55 WPM
- SAP Knowledge
- ATS Systems
- Call Center
- Customer Service
- Client Relationship Management
- Scheduling
- Negotiation
- Quality Assurance
- Account Updating
- Data Entry
- Project Management
- Conflict Resolution
- Partnership Development
Timeline
INSIDE SALES SPECIALIST
Hugh M. Cunningham Companies
03.2024 - Current
RECRUITER/SOURCER
CornerStone Staffing (Contract)
09.2023 - 03.2024
FINE DINING CUSTOMER SERVICE
Trinity Groves
04.2023 - 03.2024
FINE DINING CUSTOMER SERVICE
XOXO DINING ROOM
01.2020 - 04.2023
FRONT DESK ASSISTANT
University of North Texas
08.2018 - 01.2020
BACHELOR OF SCIENCE IN ORGANIZATIONAL BEHAVIOR AND HUMAN RESOURCES -
University of North Texas At Dallas
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