CIAIRA BRADSHAW
Dallas,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
ACH SPECIALIST
BANK OF AMERICA
08.2023 - 02.2024
- Would guide and help customers with their current claims and assist with any abnormal transactions that they've had typing numerous letters reaching out to different branches and assisting customers with excellent customer service.
- Conducted thorough audits of transaction data, identifying discrepancies and making necessary corrections for accurate recordkeeping.
- Managed high volumes of incoming and outgoing transactions daily, prioritizing tasks effectively to meet deadlines.
CALL CENTER REP
LTCG TRANSAMERICA
07.2022 - 05.2023
- Health insurance inbound and outbound calls offering benefits to customers and putting in claims for customers.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
CALL CENTER REPRESENTATIVE
GRIFOLS BIOPLASMA CENTER
08.2021 - 06.2022
- Processed with customers service Inbound/Outbound calls regarding scheduling appointments, assisting with Ensue Hippa compliance for client confidentiality also verifying customers information managing quality control reports.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Education
High School Diploma -
Crowley High School
Crowley, TXSkills
- COMPUTER SOFTWARE
- TEAMWORK
- ADAPTABILITY
- MULTITASKING
- TIME MANAGEMENT
- CRITICAL THINKING
- INTERPERSONAL SKILLS
- RESOURCEFULNESS
- Transaction monitoring
- Customer service and support
Timeline
ACH SPECIALIST
BANK OF AMERICA
08.2023 - 02.2024
CALL CENTER REP
LTCG TRANSAMERICA
07.2022 - 05.2023
CALL CENTER REPRESENTATIVE
GRIFOLS BIOPLASMA CENTER
08.2021 - 06.2022
High School Diploma -
Crowley High School