Tiffany Posey
Birmingham
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
22
22
years of professional experience
Work History
ACH Specialist
Cadence Bank
Birmingham, AL
01.2024 - Current
- Processed reclamations and death notices daily
- Analyzed transaction data to identify discrepancies and resolve issues promptly.
- Assisted in the development of training materials for new team members.
- Supported management in preparing reports on Reclamation performance metrics and trends.
- Delivered training presentations on Reclamation procedures to new hires, ensuring a smooth onboarding experience for team members.
- Ensured compliance with NACHA rules and regulations, maintaining a strong understanding of relevant policies and requirements.
- Collaborated with internal departments to resolve Reclamation-related issues promptly, ensuring customer satisfaction and timely processing.
- Examined financial statements and records to collect important details and verify calculations.
Customer Service Representative
Sam's Club
Homewood, AL
08.2004 - 12.2023
- Provided exceptional customer support through phone and chat interactions, enhancing overall satisfaction.
- Resolved customer inquiries and complaints effectively, ensuring swift resolutions and positive experiences.
- Collaborated with team members to streamline processes, improving response times for customer queries.
- Assisted in training new representatives on best practices for customer service excellence and system navigation.
- Conducted follow-up communications to ensure resolution effectiveness and foster long-term customer relationships.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained staff on operating procedures and company services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
No Degree - Biology
Tuskegee University
Tuskegee, ALSkills
- Electronic payments
- Transaction monitoring
- Microsoft office
- Deadline oriented
- Strong work ethic
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Works Well Under Pressure
- Reliability
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Decision-making
- Recordkeeping and documentation
- Self motivation
- Analytical thinking
- Professionalism
Timeline
ACH Specialist
Cadence Bank
01.2024 - Current
Customer Service Representative
Sam's Club
08.2004 - 12.2023
No Degree - Biology
Tuskegee University