Ciana DeMink
Laguna Beach,CA
Summary
Strategic and adaptable with over 6 years in customer service, and 3 years of management experience. Excels in problem solving, leadership, and data analysis. Lots of experience in developing interpersonal relationships, time-management, and computer programs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Details Estate Sales
Laguna Beach, CA
07.2023 - Current
- Arranging Meetings
- Negotiating Contracts
- Organizing, staging, researching, and pricing merchandise at market value
- Managing sales transactions and negotiating with customers
- Operating online sales and shipping of luxury goods
Stand Manager
Dutch Bros Coffee
Grass Valley, CA
06.2019 - 07.2023
- Gained a wealth of experience in customer service
- Hired and supervised a team of 30-40 employees
- Constantly used problem solving skills to fix technological and mechanical issues
- Trained standard procedures for new hires including recipes and customer interactions, and for Shift Leads and Assistant Managers on their new roles and expectations
- Held informative meetings and administered exams
- Handled personnel issues including interpersonal conflicts, disciplinary conversations, and terminating
- Created schedules, ordered inventory, and did constant maintenance
- Counted and deposited money.
Bartender
1849 Brewing Company
Grass Valley, CA
03.2022 - 07.2023
- Work well under pressure in a fast-paced environment with lots of distractions and interruptions
- Set up the bar for business, got a cash bank, and stocked the service bar
- Cultivate positive customer relationships
- Ensure that customers receive prompt and efficient service
Education
Business Management - Associate of Arts -
Sierra College
Secondary Education and English - Some college (No degree) -
University of Nevada, Reno
Associate of Arts - Psychology
Sierra College
Rocklin, CASkills
- Business Operations
- Problem resolution
- Staff development
- Public speaking
- Project organization
- Team Leadership
- Employee Performance Evaluation
- Customer Relationship Management
- Negotiation
- Orientating and Training
Certification
- Google Certificates- Coursera Project Management (In progress 05/2023-Present)
- Manager Food Handlers- ServSafe
Timeline
Assistant Manager
Details Estate Sales
07.2023 - Current
Bartender
1849 Brewing Company
03.2022 - 07.2023
Stand Manager
Dutch Bros Coffee
06.2019 - 07.2023
Business Management - Associate of Arts -
Sierra College
Secondary Education and English - Some college (No degree) -
University of Nevada, Reno
Associate of Arts - Psychology
Sierra College
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