MARCELLA A. ROBERTSON
Marietta,Georgia
Summary
Merchandising Inventory Management Sales Customer Service Award Winner Knowledgeable Solutions Specialist well-versed in current industry, market and product trends. Excellent communication, multitasking and organizational abilities. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Verizon
11.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
SOLUTIONS SPECIALIST
Verizon
04.2016 - Current
- Delivered personalized solutions to customers in a professional and exceptional manner
- Demonstrated a team-focused attitude while showing products and devices suitable for their everyday needs
- Achieved monthly quotas while under pressure and multi-task while navigating through the systems
- Developed my expertise on a wide variety of different products such as tablets, smartphones, and phone plans.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
SALES ASSOCIATE
Macy's
07.2012 - 10.2015
- Provide exceptional customer service, promote merchandise and increase customer enrollments in store rewards programs resulting in sales growth and customer retention in the Misses Department
- Track and manage inventory levels, ensure adherence to visual display standards and train new Sales Associates
- Generate a positive shopping atmosphere and upbeat service approach
- Multiple award winner: “Extreme Seller” for exceeding sales goals in consecutive weeks, and “Top Search and Send” for strategic sourcing of merchandise not found in the store and ordered from the fulfillment center
- Two-time recipient of Macy's Magic Card from managers and fellow employees for going above and beyond for customers and resolving difficult situations with a positive attitude
- Meet and exceed weekly goals for opening new accounts; two-time winner of the “Hot Spot” Award for achieving loyalty quotas and encouraging new account applications
- Engaged with customers to effectively build rapport and lasting relationships.
Education
BACHELOR OF SCIENCE TEXTILE MERCHANDISE MANAGEMENT AND DESIGN -
Virginia State University
Petersburg, Virginia01.2012
Skills
- Microsoft Word
- Excel
- PowerPoint
- Point of Sale Systems
- Sales Goals
- Sales
- Business-to-Business Sales
- Business Operations
- Product Knowledge
- Product Sales
- Technical Support
- Customer Relations
- Product and service knowledge
Affiliations
Knowledgeable and accomplished Retail Sales and Merchandising professional with three years of experience in sales performance and customer satisfaction initiatives in leading department stores and national chains. Excel in brand promotion/recognition, visual display management, inventory management and seasonal preparation. Detail-oriented with a strong ability to multi-task, prioritize and work under pressure. Exceptional work ethic and superior time management, communication, organization and customer service skills.
Timeline
Assistant Manager
Verizon
11.2023 - Current
SOLUTIONS SPECIALIST
Verizon
04.2016 - Current
SALES ASSOCIATE
Macy's
07.2012 - 10.2015
BACHELOR OF SCIENCE TEXTILE MERCHANDISE MANAGEMENT AND DESIGN -
Virginia State University