Ciani Nazario
Trenton
Summary
Dynamic healthcare professional with a wealth of experience in patient and customer service roles. A hardworking and passionate job seeker with strong organizational skills and a talent for navigating challenges, ready to contribute to a team. Brings strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Patient First Urgent Care
12.2021 - Current
- Maintained patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Facilitated communication between patients and various departments and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
Cashier/Order Fulfillment Associate
Target
10.2019 - 04.2020
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
ShopRite
06.2017 - 06.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Associate of Applied Science - Radiography
Mercer County Community College
West Windsor, NJ06-2025
Capital Health School of Radiologic Technology
Trenton06-2025
High School Diploma -
Foundation Collegiate Academy
Trenton, NJ06-2019
Skills
- Customer service
- HIPAA compliance
- Patient confidentiality
- Workflow optimization
- Multitasking and organization
- Team collaboration
- Empathetic
- Patient safety
- Patient management
- Direct and Indirect patient care
Timeline
Patient Service Representative
Patient First Urgent Care
12.2021 - Current
Cashier/Order Fulfillment Associate
Target
10.2019 - 04.2020
Cashier
ShopRite
06.2017 - 06.2019
Associate of Applied Science - Radiography
Mercer County Community College
Capital Health School of Radiologic Technology
High School Diploma -
Foundation Collegiate Academy
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