Cianiya Bankhead
Allenhurst,GA
Summary
Adaptable certified phlebotomy technician with a strong foundation in biology, chemistry, and medical terminology. Seeking an entry-level position in a hospital, clinic, or remote-travel setting. Known for possessing a quality work ethic and excelling in high-stress environments. Eager to re-enter the field of medicine after a career break and gain and utilize additional clinical skills in a learning environment. Finds great satisfaction in fostering connections with patients, contributing to providing quality care and improvement in overall well-being.
Overview
7
7
years of professional experience
1
1
Certification
Work History
TurboTax Product Expert/Resolution Specialist
Independent Contractor - Self Employed
01.2024 - 04.2024
- Managed a minimum of 6 incoming calls on average while assisting customers in the resolution queue within a 1 hour window.
- Assisted customers promptly in the resolution queue by listening to problems detailed and actively searching for a resolution using multiple interfaces.
- Maximized profits by guiding customer to most suitable tax product for tax case and assisted with purchase
- Enhanced product usability by identifying and addressing customer needs through extensive research and analysis.
- Increased customer satisfaction with innovative solutions to complex product issues, leading to higher retention rates.
- Established strong relationships with clients, providing prompt support and guidance on any product-related concerns or inquiries.
TurboTax Product Expert
Independent Contractor - Self Employed
01.2023 - 04.2023
- Utilized multiple interfaces of TurboTax product expert tools to manage and track customer interactions via chat and call
- Assisted cx with tax preparation for a variety of returns e.g., simple tax return, home and business, self-employment
- Managed proper selection and purchase of 1-4 TurboTax products per customer
- Implemented screen share sessions to assist customer with navigation on TurboTax software and accounts
- Reviewed tax errors and supervised resubmission of returns
- Provided tech support and troubleshooting services for customer software
- Contacted a team lead for further assistance with customer and for transfers.
Certified Benefeds CS Agent
Benefeds/FEDVIP
09.2022 - 12.2022
- Assisted callers with research and selecting FEDVIP dental and or vision insurance plans and rates.
- Processed 40+ open season enrollments
- Federal benefits web assistance, managed callers federal benefits account creation and navigation.
- Provided information requests per regulations
- Processed open season requests.
- Updated customer contact information.
- Provided assistance to third party callers.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
ER Medical Scribe
ScribeAmerica / Wayne Memorial Hospital
01.2020 - 11.2021
- Documented over 1000+ time-sensitive emergency medical charts, including patients’ chief complaint, HPI, ROS, past medical, past surgical and past social hx, objective findings on physical exam, assessment and plan per provider
- Facilitated timely decision-making for physicians by providing access to critical patient information such as white blood count, d-dimer
- Recorded diagnosis, treatments, prescriptions, consultations and organized chart to facilitate patient transfers
- Cross-trained and gained additional experience as inpatient / hospitalist scribe to maintain efficient workflow
- Collected required documents to prepare complete history and physical, progress and critical care notes, short-stay, discharge and release summaries of patients.
- Maintained confidentiality of patient data in accordance with HIPAA guidelines throughout all aspects of medical documentation.
- Increased efficiency of emergency room by managing multiple tasks and maintaining attention to detail.
- Supported diagnostic procedures by inputting necessary data, including scans and laboratory results.
- Facilitated focused bedside manner for physicians by assuming responsibility for documentation tasks, allowing more one-on-one time with patients during consultations.
- Expedited patient assessments by gathering pertinent information from patients or their families
- Accompanied physicians and received dictation in fast-paced, stressful environments.
- Collaborated with multidisciplinary teams to provide comprehensive care for patients
- Verified accuracy of patient information and medical records to avoid discrepancies
Certified Nursing Assistant
Rita Kelly
04.2019 - 05.2019
- Assisted patient with activities of daily living for enhanced comfort and wellbeing during recovery, such as ambulation and housekeeping.
- Performed accurate documentation of patient's recovery post-surgery for follow-up appointment.
- Promoted clients independence through walking exercises and assistance with a minimum of 2 mobility devices utilizing walkers and wheelchairs.
- Contributed positively towards patient's satisfaction by providing exceptional care, active listening and addressing their concerns.
CNA Volunteer
Hearts and Hands Clinic, Non-Profit
08.2018 - 12.2018
- Educated patients on proper nutrition, exercise, and self-care techniques for overall health improvement, with emphasis on those with chronic diseases.
- Recorded and monitored vital signs and reported any abnormalities to nursing staff promptly.
- Checked height, weight and patient vitals such as temperature, blood pressure, and blood sugar levels.
- Provided education on managing chronic diseases such as hypertension, diabetes.
- Performed glucose monitoring a1c finger-stick, recorded results and reported to RN promptly
- Shadowed RN during phlebotomy procedures
- Initiated blood draw under RN instruction and supervision after several trainings
- Completed lab orders per RN
- Trained on loading and utilization of centrifuge
Clinical Volunteer / CNA
American Red Cross / Winn Army Community Hospital
05.2018 - 07.2018
- Rotated through the OB and GYN clinic with 5+ providers and 7+ CNA's in a rapid learning environment.
- Assisted in patient assessments, collecting and charting vital signs and medical histories which were reported to midwife / providers.
- Restocked medical supplies and prepared procedure rooms prior to providers arrival.
- Provided support and companionship to patients in need of assistance, such as those experiencing post-partum depression
- Provided wellbeing and psych evaluations for post-partum mothers per providers discretion
- Assisted CNA's and providers with procedures such as pap smears, G/C tests, wet preps, abdominal and vaginal ultrasounds
- Promoted infection control by leaving a clean environment after each patient interaction and transporting used probes for sterilization
Shadowing Student
Liberty Regional Medical Center
09.2017 - 04.2018
- Observed 10+ clinical skills from a PA, MD, and nurses in a primary care clinic, included taking vital signs, prescribing medications, dressing changes, charting and dictating patient's information, operating EKG and reviewing EKG results, reviewing x-rays, reviewing and reporting lab results to patient, glucose monitor test, administration of shots/injections, breast exams, urine test, and input of lab orders and patient referrals.
- MD facilitated connection of coursework with current events, encouraging to apply academic knowledge in real-world contexts, and research, such as diabetes in insulin resistance and organ failure
- MD encouraged topics to research and make connections to coursework and return back with discussion and findings
Certified Nursing Assistant, Home Health Aide
Best Care
02.2017 - 04.2017
- Maintained a clean and safe home environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Provided a minimum of 3 direct high-quality, personal and bed side care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Prevented pressure ulcers development through frequent turning, at least once every hour, repositioning of patients, and diligent skin assessments.
Education
Bachelor of Science - Biology, Pre-Medicine
Georgia Southern University
Statesboro, GA05.2019
High School Diploma -
Bradwell Institute
Hinesville, GA05.2015
Skills
- Continuous learning mindset
- Adaptable
- Phlebotomy training and certification
- Confidentiality adherence, professionalism
- Functional in high stress environments
- Strong communication skills, patient communication
- Organization
- Altruistic
- High-quality work ethic
- Disciplined and accountable
- EMR experience and documentation
Certification
- Certified Clinical and Administrative Medical Assistant
- Certified Phlebotomy Technician
- ER and Inpatient Scribe
- BLS/CPR
- Certified Nursing Assistant
- General Medicine
References
- Emmaretta McKeever, Certified Nursing Assistant, 933 Hunters Run Rd., Hinesville, GA, 31313, 912-271-2198
- Timika Sumpter, Medical Support Assistant, 453 Nashview Trail, Allenhurst, GA, 31301, 912-432-0684
- Hanifah Benbow, Licensed Practical Nurse, 101 Spring Lakes Drive Apt 303, Savannah, GA, 31407, 912-689-0638
Extracurricular Activities
Pre-Physician Assistant Organization Secretary, Statesboro, GA, 08/01/18 - 05/01/19
- Notified members of all meetings via email prior to meeting date
- Frequent communication with members about upcoming events, meetings, tips
- Record keeping and documentation of all meetings included, notes
- Maintained an up-to-date list of members and contact information, attendance verification
- Presentation assistance by the organization
- Coordinated on-campus organization events with team
Timeline
TurboTax Product Expert/Resolution Specialist
Independent Contractor - Self Employed
01.2024 - 04.2024
TurboTax Product Expert
Independent Contractor - Self Employed
01.2023 - 04.2023
Certified Benefeds CS Agent
Benefeds/FEDVIP
09.2022 - 12.2022
ER Medical Scribe
ScribeAmerica / Wayne Memorial Hospital
01.2020 - 11.2021
Certified Nursing Assistant
Rita Kelly
04.2019 - 05.2019
CNA Volunteer
Hearts and Hands Clinic, Non-Profit
08.2018 - 12.2018
Clinical Volunteer / CNA
American Red Cross / Winn Army Community Hospital
05.2018 - 07.2018
Shadowing Student
Liberty Regional Medical Center
09.2017 - 04.2018
Certified Nursing Assistant, Home Health Aide
Best Care
02.2017 - 04.2017
- Certified Clinical and Administrative Medical Assistant
- Certified Phlebotomy Technician
- ER and Inpatient Scribe
- BLS/CPR
- Certified Nursing Assistant
- General Medicine
Bachelor of Science - Biology, Pre-Medicine
Georgia Southern University
High School Diploma -
Bradwell Institute
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