Cianna Vignola
Roseville,CA
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Lolli And Pops
Roseville
01.2024 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Delegated work to staff, setting priorities and goals.
- Resolved conflicts between team members in an effective manner.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Managed customer service inquiries and complaints in a timely manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established processes for monitoring customer satisfaction levels.
- Analyzed business performance data and forecasted business results for upper management.
Team Lead
Top It! Frozen Yogurt Bar
Roseville, CA
02.2022 - 12.2023
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Education
High School Diploma -
Woodcreek High School
Roseville, CA05-2024
Some College (No Degree) - Dentistry
Sierra College
Rocklin, CASkills
- Budget assistance
- Recruiting and interviewing
- Sales monitoring
- Sales reporting
- Customer relations
- Inventory management
- Employee scheduling
- Adaptability and flexibility
- Reporting and documenting
- Team leadership
- Verbal and written communication
- Customer service
- Time management
- Scheduling and planning
- Customer service and satisfaction
- Microsoft office expertise
- Multitasking and organization
Timeline
Assistant Manager
Lolli And Pops
01.2024 - Current
Team Lead
Top It! Frozen Yogurt Bar
02.2022 - 12.2023
High School Diploma -
Woodcreek High School
Some College (No Degree) - Dentistry
Sierra College